Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Satisfied
I opened this policy through my employer when we first got for our dog when we adopted her from a rescue shelter. It was later moved to Nationwide. Until recently, our dog has been “rock solid” and we’ve only used the policy for annual checkups, shots, teeth cleaning and monthly heart worm and flea/tick medication. Those claims were paid almost immediately. Over the past couple of months, we’ve been treating a persistent, mysterious infection on our pup’s tail and have made 4 trips to the vet. It took 2-3 weeks to have our claims paid. Note: Our vet files the claims for us. We also had a late-night trip to the local emergency vet because of persistent vomiting and dehydration from ingesting Mupirocin ointment after she unwrapped her tail bandage. Vomit with specks if blood in it is scary, especially when the dog has only vomited once in the previous 6 years. I haven’t filed this claim yet as I’m waiting to see if I’ll have any other prescriptions for Cocoa which have to come from a regular pharmacy. I’ve signed up to have our claim payments wire transferred directly into our account. Nationwide uses Chase Bank for this process. I find having to log into Chase and “accept” the payment a pain in the neck. Other than that, I’m satisfied with our coverage through Nationwide.
Insurer: Nationwide
By: Joanne
Easy to use with great customer service
You never want to have to use pet insurance, but Cali has had quite a few visits to the vet's office in her first six months. It took us a while to figure out that she had a sensitive stomach and was allergic to one of the medications. All in all Cali is one healthy pup now, but so happy to have Heartville pet insurance. The website is extremely easy to use and submit claims. The notifications are great and if you ever need to communicate with someone the customer service is fantastic! The coverage of expenses has been great as well!
Insurer: ASPCA
By: Heather
The claim was handled fast and effienct.
I am so very pleased with the way my dogs claim was handled. It was fast and no hassle. My dog is my four legged child. We love her so much. And having you guys there is such a relief. Thank you.
Insurer: Nationwide
By: Sabrina
I would and have referred friends to vpi I cant say how pleased i am with this service
Very pleased with the service vpi provides. It is a blessing to have this financial assistance
Insurer: Nationwide
By: Dorothy
Claim- Plus Costumer Service
Very pleased with the service I have received from ASPCA Pet Insurance. The customers service representative was very kind and helpful with all my questions. The turnaround time for our claim was less than 3 days. I highly recommend ASPCA pet insurance company
Insurer: ASPCA
By: Jenny
Simple, easy process
The process is very simple, though claims used to get paid a lot faster in the past. In the last year or so they have taken almost a month when prior it was maybe 2 weeks at the most. Other than that I love everything about nationwide pet insurance.
Insurer: Nationwide
By: Desiree
Thanks
Turning in claims have been very easy, So glad i purchased the insurance since my baby has had a few issues this year. I will definitely renew the policy next year
Insurer: Nationwide
By: Pam
Timely, Professional claims servaice
So glad we have Nationwide Pet insurance. Claims are always processed timely. Payments are made electronically. Seamless. I don't need to do anything.
Insurer: Nationwide
By: Marilyn
Keep up the good work!
The reps are always very polite and helpful and the claim updates are pretty good. Would like to see breakdown of how claims were processed without having to call the reps. Is there any way to view that info?
Insurer: Embrace
By: Valarie
Completely Satisfied - Well Worth the Cost
We have been Pets Best customers for years. The representatives on the phone are compassionate and are quick to help resolve any issues. Claims are very easy to submit online and you can track claim status via their website.
Insurer: Pets Best
By: Leila