Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very good with my cases.
I have had nothing but good response. I can't say nothing bad at this point.
Insurer: Pets Best
By: Sharon
Don't get this insurance! Waste of time
Insurance was activated on 2/1/2019. The insurance policy states 24hr waiting period for accidents and 5 day waiting period for illness. My pup fell in the pool, which was an accident and got water in her lungs. We took her to the emergency room and she was treated. Now water in the lungs is automatically considered pneumonia. So the insurance company does not want to cover the claim because they state that pneumonia is considered an illness. BUT how did the water get into her lungs!!!!!! BECAUSE SHE FELL IN THE POOL!
Insurer: AKC
By: Marjorie
I would not know what to do without Nationwide helping me cover my vet bills for Luna!
Without hesitation OR a doubt, Nationwide truly is the BEST and has the BEST coverage out there for my fur babies! My pets seems to have many medical issues lately and without Nationwide coverage and customer service and their timeliness in sending electronic claim reimbursements, my pets would not be here - as I could not afford their medical care without Nationwide. THANK YOU NATIONWIDE! From both my pets and I!
Insurer: Nationwide
By: Denise
Best oet insurance
Injury ir wellness claim. The response is quick and is very easy to submit claims. This was the best decision i ever made. My puppy injured her knee on Thanksgiving day and rewuired surgery. The clsim was rocessed and paid quickly!!
Insurer: Nationwide
By: Danni
Great Pet Insurance
Nationwide Pet Insurance has been an essential part of my dog's life! Customer Service is great, and claims are easy to submit. My dog has had several surgeries over the last 5 years, and Nationwide has reimbursed me for a large percentage of the vet fees.
Insurer: Nationwide
By: Lisa
The representative was very helpful in a frustrating situation.
I got concerned, because the overwhelming portion of my claim was deferred till the full invoice was received. The problem was that I had submitted the entire invoice, but PDFs don't throw errors where you can see one page but not another. I faxed the next time instead of emailing to make sure the same confusion couldn't happen. When I didn't hear back in a few days, I called and was told that it'd be ANOTHER 30 days for this review, like the original claim. This could have gone on for a very long time. I felt strung along over the one major claim I was going to get reimbursed for. The rep said they could file for expediting, and it was resolved within a few days. I really appreciated the help!
Insurer: Nationwide
By: Gary
Easy to work with
We had heard good things about nationwide pet insurance. They were so easy to work with. Answered our questions. Claims hVe been handled smoothly w/o problem. Great staff to talk with.
Insurer: Nationwide
By: Thomas
Quick, wonderful service
Nationwide was so helpful with my insurance claim after finding a black growth in my dogs mouth. I took Nala to 2 vets to get different opinions and ended up having it removed all within one week. I simply took a picture of what I paid and submitted it through an easy online form. I was repaid 90% after my deductible in less than 2 weeks! My husband was very skeptical as he has never insured a pet before but he now tells people about how amazing this insurance is! I do and will continue to recommend nationwide pet insurance to all my fellow pet owners!
Insurer: Nationwide
By: Rhea
Best thing we ever did was sign up with VPI
The best thing we ever did was sign up with VPI. VPI has saved us hundreds of dollars. They are prompt with reviewing and settling claims.
Insurer: Nationwide
By: Art
This insurance has been very helpful!
Our beagle, Beau, has always been sore around his hind, near his tail, and he occasionally "hops" on one leg when he walks. We know he is more painful than usual when his tail doesn't come up - it just hangs - and when he limps and moves very slowly. Recently he has been going for laser treatment/acupuncture and it has helped him so much it's like a miracle! And even better, Nationwide has covered the cost so far, and we are very grateful.
Insurer: Nationwide
By: Tordis