Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Quick and easy
Complete process was easy and quick. Great work by you.
Insurer: Pets Best
By: Kevin
Employees are helpful
I recently submitted a claim on a Monday, I had my refund by Wednesday. Filing the claim is so quick and easy, the employees are helpful if you need to pick up the phone and call! I tell all my puppy friends about Pets Best.
Insurer: Pets Best
By: Vanessa
A breeze
Submitting my claim was a breeze and I received the payment very quickly! Way to go Pets Best!!!
Insurer: Pets Best
By: Leisa
Very pleased by the coverage and the processing time.
I am truly impressed by the rapid processing of the claims. Unfortunately, my mini bull terrier developed a skin condition that has required a specialist with repeated visits and medications. I am very satisfied and will purchase a policy for my next dog as well.
Insurer: AKC
By: Art
Best Insurance Ever
This is the best insurance I've ever heard of. They are very friendly and knowledgable when I call. My dogs have had serious illnesses which were very expensive. I wouldn't have been able to help them without this insurance.
Insurer: Nationwide
By: Maria
Awesome
Max was diagnosed with renal lymphoma and congestive heart failure. I called Nationwide immediately, and the agent was very sympathetic and explained my plan to me. I was thrilled to hear that everything would be covered, including his chemotherapy. He was in the hospital for a full week before he could come home. He now has weekly chemotherapy visits. I paid over $10,000 so far and everything was covered! It was so great to just tell the doctors to do whatever they needed to do to care for Max and not have to work about the money. I was able to place my full focus on Max, and not the cost of his treatment. Thank you so much Nationwide! I have been telling everyone my amazing experience with Nationwide. Thanks to Nationwide and all of the doctors, Max is now in partial remission and his EKG is back to normal, after just over a month!!!
Insurer: Nationwide
By: Stephen
Best pet insurance ever!
Customer service is excellent. Well pet coverage is excellent! Time for processing claims is excellent!
Insurer: Nationwide
By: Sue
Insensitive uncaring money hoarders
I am so disappointed by nationwide today. I submitted a second claim for my cat who was diagnosed with cancer and had to be put down. The claim is not being paid without past medical history, even though she didnt have any health problems prior to this, therefore I have no past medical history. We are being accused of getting a cancer diagnosis before getting her insurance policy which is absolutely ridiculous. She got sick and died within a month, there is no way we could have kept her alive through this ailment. On top of that after explaining on the phone that she passed away to one of your agents I still got an email saying that nationwide hopes she is feeling better and how glad they were they could help pay. Well she isn’t feeling better thanks for reminding me she’s dead. And you didn’t pay for it. We’re still out $2500 despite getting pet insurance. What peice of mind I had from having insurance is gone and now I am considering canceling my dogs policy.
Insurer: Nationwide
By: Jenna
Best investment best insurance
Nationwide Pet Insurance has been the best investment we have made in our pup. They are responsive and seem to constantly be looking for ways to improve their services. Being able to submit claims with you phone is fantastic and saves so much time. I love how Nationwide even emails after we submit a claim with well wishes for our dog. Completely worth the financial investment as it pays for itself within a few well visits or sick visits.
Insurer: Nationwide
By: Lara
Best investment, best service
Nationwide Pet Insurance has been the best investment we have made in our pup. They are responsive and seem to constantly be looking for ways to improve their services. Being able to submit claims with you phone is fantastic and saves so much time. I love how Nationwide even emails after we submit a claim with well wishes for our dog. Completely worth the financial investment as it pays for itself within a few well visits or sick visits.
Insurer: Nationwide
By: Lara