Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Drake says that he was fine the next morning after the Emergency Cobb Vet visit. They new what was wrong and took action.
Yes, we have recommended this pet insurance to other pet owners. It has been a great pet insurance. We started with the original Pet insurance as our records should show. We had two other Griffons covered by VPI then Nationwide, they were Dusky and Ajaxmtn. We are so glad that we have had pet insurance. Thanks for the wonderful service. Sue and Ben Niemann, Hayward, WI
Insurer: Nationwide
By: Sue
So glad I have pet insurance
Excellent response and quick action on my claim.
Insurer: Nationwide
By: Cynthia
Respsonsive
Nationwide Pet Insurance has been very responsive to our claims, with an energetic 4yo Mix who has a knack for getting into trouble.
Insurer: Nationwide
By: David
Outstanding in every way !
Each and every interaction with Nationwide has been great. Helpful and friendly staff Every claim has been handled quickly- one of the best decisions we’ve ever made when it comes to Presley Thank you so much!
Insurer: Nationwide
By: Karen
Best insurance Company
Nationwide has been super easy to work with ever since I got the pet insurance. I've only had one issue and it was resolved quicker than expected (a claim was denied that should not have been). They answer questions quickly and have been nothing but helpful. I'm so glad I chose Nationwide as I have heard stories from friends with pet insurance that have had terrible experiences and a lot of issues. Everything is explained clearly and claims are generally processed super quick! They have always been responsive to my needs and questions and are very helpful! I have nothing but good things to say!! Very transparent with Explanation of Benefits and it's always easy to understand. Claim submissions are easy, I can just email them the invoice and cover sheet and I'm good to go. It's easy to check on the status of the claim as well.
Insurer: Nationwide
By: Sarah
Nationwide couldn't have been more helpful.
My claim had to be reviewed. it was my first time filing a claim and the prompt attention was very much appreciated. I am telling all y friends about you.
Insurer: Nationwide
By: Theresa
Very good program
Good insurance program and very efficient, good communication.
Insurer: Nationwide
By: Cj
Pet Insurance: Best choice I ever made!
I have had (VPI) Nationwide Pet Insurance since our dog was a puppy and it is definitely worth it! Eliminates the stress of the rising cost of medical care for animals, and let's face It, when your dog is sick you’re already stressed, so not having to worry about the cost is well worth it! The only reason I gave them a 9 instead of a 10 is I wish the turn around time for them to disburse the reimbursement was a little quicker. Usually takes a month to get your money. Which doesn’t sound bad if its just a small claim, however if you’re having something major done that costs thousands of dollars, it would be nice to get reimbursed faster. Other than that, their customer service and ease of sending in claims and receiving money is super easy. Your vet can submit your claims for you also! I would highly recommend
Insurer: Nationwide
By: Simonette
Best Pet Insurance
Nationwide has been so responsive ever since I got the insurance and my puppy. They are quick to answer any questions, quick to respond to claims and have been nothing but helpful. Super easy to work with! Hands down the best insurance and company I’ve dealt with after hearing stories from friends of what they’ve gone through with their insurance companies.
Insurer: Nationwide
By: Sarah
Best Customer Service Ever
This review is long over due. Words can not express how truly grateful I am to Trupanion and their team. Every person I have dealt with has not only been professional but compassionate . Claims are handled quickly and they are always there to help . You never know what kind of illness or accident can happen to your pet. Our dog was hit by a car ( came out with only a scratch) and almost died from meningitis. If it wasn't for Trupanion we would still be struggling to pay our vet bills. We thank you and Jojo the Wonder Mutt Thanks you
Insurer: Trupanion Canada
By: Paulette