Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
Multiple Pets Insured - No Complaints
Wish you had options for multiple pets in your checklist, rather than space for either a dog or a cat. I have been a policyholder with Pets Best for many years. I currently have one GSD and 4 cats, two of which are Siamese, insured with the company. I have the policy which covers illness, accidents, prescriptions, office visits (for medical issues only) and medical procedures, i.e., surgeries. There is a choice of deductibles which can affect the reimbursement. The company offers a multi-pet discount and is one of the few companies which has a live representative answering the phone directly. Pet insurance, like all other insurances, is one you you hope neverto have to use, but are grateful for if you need it. My animals have been generally very healthy, but one of my Siamese has a chronic auto-immune issue which will require immunosuppresant medication for life. Fortunately, all of my pets were insured immediately upon acquisition and anything that develops subsequently is not considered pre-existing, thereby insuring permanent coverage. I would urge anyone considering pet insurance to acquire it before there are any problems; otherwise, they will not be covered for that condition. I submit my claims directly to the company, rather than having my vet submit them. I receive a confirming email directly from the company very quickly and, assuming that my deductible has been met, have the reimbursement deposited into my checking account very quickly. The company is very flexible and allows me to pay my premiums for respective pets semi-annually, which is very much appreciated. If I have any complaints, it is not limited to Pets Best. For the life of me, I cannot understand why pet insurance doesn't cover dental disease and treatment, i.e., gingivitis. My 12-year old Calico recently had a dental procedure due to dental disease. Not to have had the work done could have resulted in organ failure, i.e., kidney, which, ironically, insurance does cover. This, in my opinion, is false economy. Not only is one's pet's health jeopardized, but the cost of treating the ramifications of dental disease would far exceed the $600. I paid for treatment. As I said, Pets Best is not alone in its philosophy. However, how nice it would be if the company were on the cutting edge of covering dental disease, thereby providing life saving treatment for one's pet and saving money for the company in the long term. I have recommended Pets Best to many of my friends. Most of those have signed on with this company. Those who haven't have had regrets....particularly my friend whose Corgi had two ACL ruptures, which cost thousands of dollars to repair.
Insurer: Pets Best
By: Judith
Best experience and prompt payments!
Never a hassle, payments are prompt and pleasure to deal with.
Insurer: Embrace
By: Bohdanna
Thankful for Figo and their support for pets
Great company with reasonable rates for your pets coverage. They review claims and response in 24-48 hours and in 1-2 business days later you will receive a deposit or check for the reimbursed amount. Great customer service, great website, great team, and very happy with their coverage. Knowing my dog had a cancer scare and broke a tooth all within 8 months they covered everything besides my deductible for my pet and the percentage rate we choose. I have already recommended many others with pets to seek insurance needs with Figo. Very happy dog mom.
Insurer: Figo
By: Sheree
Making decisions
We recently had a bout of sick tummy with our cat Loki. He woke up vomiting and seemed okay. He ate through out the day but would vomit soon after. We decided it was time for an emergency visit, which can be quite costly. Thankfully we had ASPCA Pet Health insurance and we didnt have to stress over making decisions on his care, we told the doctors, do everything you need to do, you let us know if you need permission to do more. Without the insurance that 4 hr wait in the waiting room would have been filled with worry over how we would pay his bills, what we would need to sacrifice to make our baby okay. Instead we were able to focus on hoping and praying for his good health, which is all a pet parent in that situation should have to worry about. Thank you ASPCA Pet Insurance for making an awful stressful time a peace of mind in finances. We appreciate all you do. They have even called periodically through the claim and afterwards to check on Loki, as well as our other cat Princess. Thanks for making us feel like family 😻💜
Insurer: ASPCA
By: Chantelle
Best Insurance!
After talking to several other companies when I was initially researching insurance, Nationwide made the most sense. Now that we've had it for a couple of years I can definitively say that it is the best insurance! It's really simple to understand-one deductible, and then they pay 90% of all costs after the deductible has been met each year. It's quick, and painless to submit the claim, and we are always paid promptly. This insurance has made going to the vet stress free! Thank you, Nationwide!
Insurer: Nationwide
By: Darla
Does not pick up as much as they used to.
Was very surprised and disappointed at the claim reimbursement for my dog, Hershey. You need to review the amounts WITH A VET. $650 on a $3500 surgery is way wrong. Hospital stays and daily nursing need to be covered with your best medical policies! I have not picked apart what was reimbursed on Mimi’s claim because I no longer trust the company anyway. The below comments relate to Mimi.
Insurer: Nationwide
By: Nancie
Would definitely recommend Nationwide
Continued great service from this company. Claim submission is easy and expedient in most cases.
Insurer: Nationwide
By: Susan
good overall.
good overall. Took about 4 weeks for a response which I thought was a long time, even for the first claim. Overall I'm pleased with my experience so far and would recommend. I appreciate that it took me a long time to turn my invoices in, and the representative told me there was no expiration, which was impressive.
Insurer: Trupanion
By: Carrie