Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very user friendly
The claims process is very user friendly and I received a prompt response. It would be beneficial if the claim that was mailed listed what my deductible is and what my plan covers.
Insurer: Pets Best
By: Michael
Pets Best has been right there
3 sick dogs at the same time. Life is tough now. Pet's Best has been right there with me & provided not only timely reimbursement, but compassionate support & advice from their patient & kind customer service team. I would highly recommend Pet's Best. They are a legitimate & honest company.
Insurer: Pets Best
By: Sharon
Communication was fantastic
Communication was fantastic and we felt true compassion for our loss.
Insurer: Pets Best
By: Lorie
Very convenient
Super easy. Just took pic of receipt and you guys did the rest. Very convenient
Insurer: Pets Best
By: Nicole
Always have a great experience
I always have had a great experience with pets best. I am a believer ever since having a dog with serious health issues and pets best took care of him all the way until his passing and now with my new puppy that gets into everything pets best is there too!
Insurer: Pets Best
By: Julie
Fast, easy, convenient, care for my pet
Ifs as easy as dropping my vet statement in the mail, and waiting for the deposit into my account. Fast, easy, hassle free. Very nice claims division. You actually talk to a human, and they’re very kind and friendly!
Insurer: Nationwide
By: Valerie
Best onsurance
I have 4 kitties, 2 of them are seniors and have been dealing with serious health issues in the last 4 years. Thankfully I had them enrolled with Embrace when they were young and healthy. Embrace has a great great coverage a very easy claim submission process and quick reimbursement. We couldnt make it without them .
Insurer: Embrace
By: Claudia
Extremely professional, prompt and courteous.
Nationwide Pet Insurance has been extremely professional with all our claims and communication. We have ALWAYS experienced prompt action to any questions regarding our pets care. They have never failed to be compassionate in their assessments. Thank you for being a caring organization.
Insurer: Nationwide
By: Ralph
Best onsurance
I have 4 kitties, 2 of them are seniors and have been dealing with serious health issues in the last 4 years. Thankfully I had them enrolled with Embrace when they were young and healthy. Embrace has a great great coverage a very easy claim submission process and quick reimbursement. We couldnt make it without them .
Insurer: Embrace
By: Claudia
has not brought me any benefit yet
I would do anything for my pets, after one experience coming across a lady that has pet insurance and said how much it helped her, it made me want to get it for my pets as well. It has been MONTHS and I am still going back and fourth with these people, I pay for the premium insurance and it still has not covered anything. I always have to call to try to see where things are and get things going forward and it doesn't. Nor do I have time for that. So far I'm wondering why am I even giving myself the headache of having this insurance and just pay out of pocket for everything instead.
Insurer: Nationwide
By: Megan