Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Appreciate it
The person was extremely helpful. I greatly appreciate it.
Insurer: AKC
By: Lee
nicest team
You have the nicest customer service team. I have called 3 times since we got our babies policy and everyone has always been so kind and helpful. I'm very pleased with the customer service.
Insurer: AKC
By: Hunter
Thanks for explaining!
Bryce, Thank you so much for taking the time to explain the AKC Pet Insurance and Defender Plan. Great customer service.
Insurer: AKC
By: Karen
Very Helpful
Very helpful and fixed my problem in 5 seconds!
Insurer: PetPartners
By: Caitlin
Very satisfied
My pet has many allergies and skin problems. I have been very satisfied with claim processing and communication regarding payment. Easy claim submission.
Insurer: Pets Best
By: Rose
Can't recommend enough
Thank you so much for helping our puppy recovery from an emergency surgery on his knee. Without this surgery, his leg would not grow to proper length and he would not be able to use it. Filling a claim was so easy and we received reimbursement quickly. We can't recommend Pets Best enough!!!
Insurer: Pets Best
By: Erica
You're great
Credit is due to my vet's office for filing my claims--they're great. I look for your email of receipt. Unless you need additional info, I receive a response in mere days--you're great!
Insurer: Pets Best
By: Barbara
Trupanion Customer For Life!
What you see is what you get with Trupanion. I have found that the company's policy parameters and coverages are clearly stated upfront, and I have had no surprises with the claims I have filed. The claim filing process is easy and intuitive, and Trupanion has consistently responded quickly, efficiently, thoroughly, and with the care and empathy you would hope to expect from an insurance company. I can't recommend them highly enough.
Insurer: Trupanion
By: Laura
Excellent coverage and flexible terms and they pay quickly.
I decided to get pet insurance for my second pug after I had spent so much on my first pug without insurance. I chose Healthy Paws Pet Insurance because of their flexible premium and deductible packages. Their coverage is excellent covering almost anything. The terms of coverage are very clear and if you don't understand something they have very helpful people you can talk to. I've already made several claims. The most recent claim was for airway surgery on my pug. They covered the entire surgery and hospitalization. I just had to pay my deductible. Having this insurance allowed me to make the decision to get the surgery for my pug. Submitting a claim is super easy. You can submit the paperwork online or they have an app and you just snap a photo. It only took about a week to get my reimbursement from the time I submitted my claim. I highly recommend Healthy Paws for your pet insurance.
Insurer: Healthy Paws
By: Cathie
Thank you Trupanion!
I am so glad I found Trupanion! Our sweet 4 yr old chocolate lab has had to have surgery on both of her knees within 6 months of each other. Over $12000.00 altogether. I submitted the claims and had no hassle whatsoever from Trupanion. They paid quickly and the process was so easy. Thank you Trupanion!!
Insurer: Trupanion
By: Vicky