Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Fast and reliable
Fast and reliable, even for first timers!
Insurer: Trupanion
By: Juan
best pet insurance company
best pet insurance company we have ever dealt with. a real pleasure. super easy process, super fast reimbursement
Insurer: Trupanion
By: Michael
Customer service was thorough
I didn't get approved but customer service was thorough
Insurer: Trupanion
By: Lynda
They care about pets
This company shows that they care about pets and their needs. There is always a caring remark concerning my pets health.
Insurer: Trupanion
By: Ervin
Generally easy process
Generally easy process except for the fact that they asked me for records from a location I already gave. Otherwise it was ok, haven't received my check yet,
Insurer: Trupanion
By: Lisa
Fast response
Fast response by Trupanion and simple process of making claims.
Insurer: Trupanion
By: Teah
ASPCA Provides Quick, Friendly Service
ASPCA insurance has done a great job providing quick, friendly service when we have had a claim. I have rescued three German Shepherds, and while I hope I never need insurance, I'm glad I have it.
Insurer: ASPCA
By: Tamara
Thank GOD for Pets Best
I thank the claims processors for helping me get my claim processed quickly, so I could focus on my poor sick kitty that is in liver failure right now. They made it so quick and easy I cant thank you all enough.
Insurer: Pets Best
By: Sheryl
Nationwide has been there for my kitty
As with any insurance, you buy it with the hope that you won't have any reason to use it. Unfortunately, my kitty Mika became very sick, and was eventually diagnosed with a chronic condition. This took tests, x-rays, ultrasounds and eventually a endoscopic biopsy with overnight hospitalization. It was such a comfort to know that I had the insurance, so I could just focus on getting Mika well. Nationwide was very helpful in processing my claim, and gave me significant coverage for all the diagnostic testing and her care. I am happy to say she is a happy, healthy kitty today. She continues to have chronic IBD, and Nationwide helps out each year with the cost of the monitoring related to this condition. They also provided great coverage when she needed an unexpected dental surgery. The few times I've had to call customer service, they've always been friendly and helpful, and seem concerned and caring about my pet. They've been very fair and reasonable with coverage. I have recommended this insurance to many of my friends with pets. My cat is very special to me, and it provides a lot of peace of mind for me to know that I have the insurance if I should ever need it again.
Insurer: Nationwide
By: Elaine
Great experience!
The real test of an insurance policy is how it performs during a claim. My Embrace policy worked exactly as expected, exactly when I needed it to. It saved my boy's life. The claims process was simple and straightforward. I would absolutely recommend carrying a policy with this company.
Insurer: Embrace
By: Jason