Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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All taken care of quickly.
This is the first time I've actually used the pet insurance. People working at Trupanion, especially Tabitha, were pleasant and helpful. They answered all questions and everything went smoothly. The only thing --- I had to wait on the phone many, many minutes but it all was worth it. I have already talked to a couple of friends about Trupanion and they seemed interested.
Insurer: Trupanion
By: Jenette
Great coverage when I needed it most.
I was so pleased to be contacted by Trupanion regarding a costly illness for my cat Max. They covered the entire amount that I was charged minus my deductible and I received the payment only one week after the claim was submitted. I am very thankful for their promptness and professionalism.
Insurer: Trupanion
By: Fanny
I have a large vet bill due to surgery - I would appreciate getting more timely feedback
I would appreciate getting more timely feedback due to my large expense. Recently you have been waiting the full 30 days. Or payment gets sent to the payment center and they seem to hold it a while until I'm notified (I'm on the direct deposity)
Insurer: Nationwide
By: Tania
From Claim to Paid, in less than a week!
My little Maltipoo had to go to the emergency room with acute back pain at 3am. The doctor treated Tiger and he was released that same morning. I filed a claim that same day to reimburse me for upfront costs I paid for an after hours visit. Trupanion reviewed the claim and approved it in 3 days. I was setup for direct deposit and had funds in my account within 5 days of my claim. With a traumatic event, the last thing I wanted to worry about was the financials... and Trupanion was true to their agreement. I will be a lifelong customer with service like this! Lonnie
Insurer: Trupanion
By: Lonnie
Excellent - Life Saving- Heaven sent
I thank God for Trupanion I think you are a wonderful company and I am so grateful for your help with my Talia..... I have never in my life been so pleased with a service / company before 100 percent worth it Thank you for helping me save her - more than once
Insurer: Trupanion
By: Beth
Without Trupanion Insurance, I would have lost my house.
I have 4 cats, two are 10 years old, one is 9 and one is 4. I rescued all of them. Trupanion has been there for me and them for 10 years. They have always been right there when I needed them. I am probably up to $50,000 in veterinary bills. They have paid every one. It is so easy. One form to fill out. My vet faxes it to Trupanion and I receive an e-mail in days. The money is put into my checking account. They have never cancelled me, unlike other pet insurance companies. They are always there to talk to even late at night. Every vet takes this insurance. You pay the bill. They reimburse you as soon as possible. It is worth every dime you pay monthly. In an emergency whether it is illness or accident, they take care of the charges. I have told EVERYONE i KNOW to please get Trupanion.
Insurer: Trupanion
By: Catherine
Quick turn around and payment
Great service and prompt reply.
Insurer: Nationwide
By: Shari
Very user friendly
The claims process is very user friendly and I received a prompt response. It would be beneficial if the claim that was mailed listed what my deductible is and what my plan covers.
Insurer: Pets Best
By: Michael
Pets Best has been right there
3 sick dogs at the same time. Life is tough now. Pet's Best has been right there with me & provided not only timely reimbursement, but compassionate support & advice from their patient & kind customer service team. I would highly recommend Pet's Best. They are a legitimate & honest company.
Insurer: Pets Best
By: Sharon