Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
We love Nationwide Pet Insurance
We’ve had Nationwide Pet Insurance for about 15 years. We love the service and care we receive. We recommend it to all our friends.
Insurer: Nationwide
By: Joel
Nationwide Loves My Girl Almost As Much As I Do
I recommend Nationwide to ALL my friends with pets. They have been such a source of comfort and security whenever anything has happened to my dog. She means the world to me and Nationwide makes me feel like they care about her just as much...and THAT means everything to ME!
Insurer: Nationwide
By: Debra
Best Pet Insurance Out There
I have been very pleased with my insurance policies. I have 2 dogs both with them. They take care of everything, turnaround is quick, and very smooth. I highly recommend.
Insurer: Nationwide
By: Kim
Great service with specialty care
Always fast and friendly service, nationwide rep talked me into pursuing cataract surgery for my dog. I can’t be more thankful!
Insurer: Nationwide
By: Todd
Thank God for Embrace... we are able to do what is best for our dgos!
We have 2 Newfoundlands and one had 2 surgeries over the last year and now we have to budget for our other one to get similar surgeries. Thank God we choose to use Embrace as our pet insurance. The customer service representative I spoke to today was patient, kind and went above and beyond to help me. No one including companies are perfect however I definitely give Embrace 10 stars!
Insurer: Embrace
By: Allison
Claims
I was very disappointed by Petsbest. They have so far denied the claim and I am in the appeal process. My dog had an accident causing a significant injury. Petsbest and their veterinarians are arguing this is a illness with significant lack of evidence to prove so. The appeal process has been very frustrating as they have shown poor communication. Specifically, they did not send out the decision for the most recent appeal. I would not recommend Petsbest.
Insurer: Pets Best
By: Jeffrey
Healthy Paws allowed us to make humane and life saving decisions for our pet
Seriously has saved my dog's life 4x. I got insurance at 6 mo. old because my puppy was an eat 'em up type baby dog. I was concerned we would end with a ball in the belly and have $$$ in surgery someday. As it happened my dog was diagnosed with an auto-immune disease at 11 mo. and has unfortunately been prone to various maladies. Having Healthy Paws insurance with their generous coverage, easy & quick claim turn around and kind customer service has allowed us to make humane and life saving decisions for our dog. She is a bit of a lemon at times but she is happy and healthy right now squeaking her toy a bit too much as I write this. And, I know this is a glowing review that may seem untrue or over the top but truly my dog has been hospitalized over 5x at veterinary specialist in her 5 1/2 years and we couldn't give her that care without Healthy Paws.
Insurer: Healthy Paws
By: Elizabeth
Appreciate it
The person was extremely helpful. I greatly appreciate it.
Insurer: AKC
By: Lee