Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Overwhelming coverage
Mack is our first dog and wanted the best for him. We researched other insurance companies and chose Nationwide. We have been very happy with the speed and accuracy of our claims. The direct deposit option is also a plus.
Insurer: Nationwide
By: Jeannie
Raised rates with no notice and never responded to my request for info
They raised my rate 25% with no notice. I'm on auto-pay and suddenly I had less money than I thought that month. Lo and behold my premium was different! I sent customer service an email and two weeks later they still haven't written back. The least they can do is warn you when they are going to raise your premium, and maybe respond? I never actually used the insurance so I can't comment on that but if their response time is any indication stay away.
Insurer: Healthy Paws
By: Alexana
I like it because you can choose the kind of coverage you want for your dog. Different deductibles, a wellness plan, yearly cap.
I have had this insurance for 2 years and I am happy with their customer service.
Insurer: ASPCA
By: Ann
The best pet insurance around.
This company really helped me with my pet’s needs......I don’t think that I could have gone thru the surgery for Mia without it......a big “thank you” for your services........
Insurer: Nationwide
By: Judy
Once again 5 star service
When my Farmers Insurance Agent heard I got a puppy, he recommended Pets Best Insurance. I had recently spent thousands of dollars trying to save my last dog, so it sounded like a goid idea. The initial puppy check claim went super smoothly. I recently had her spayed, my approved amount was in my checking account in less than 24 hours! Unbelievable, best thing ever!
Insurer: Pets Best
By: Milene
Dependable insurance!!
Gatsby is doing great and I really appreciate your prompt response and processing of claims.
Insurer: Nationwide
By: Tish
No hassle, courteous, efficient and reliable response to invoices with payments and statements of disbursements.
First time to experience major illness with my yorkie that required surgery. Further lab reports requested for review. Direct contact was made to vet for additional information. Case was in review for weeks possibly due to holiday season. Full reimbursement issued. I was very satisfied as the disbursements.
Insurer: Nationwide
By: M.
Review of my claim
Your service is absolutely excellent! The removal of a cancerous mass from the mouth of my young dog was a very traumatic situation. It was so reassuring to know that your insurance company was there for me. The claim was filed and your response was quick. Thank you so much for taking some of the burden off and making this situation easier to handle.
Insurer: Trupanion
By: Linda
Quick and easy to process claims
Nationwide has always made it quick and easy to process my claims, especially now more than ever with the new online app. Love to have the peace of mind that my pet will be taken care of in case of any injury or surgery and that I will not have to make a decision based on the high cost of caring for my pet. Have been very pleased in the almost 2 years that I have had Nationwide pet insurance.
Insurer: Nationwide
By: Shauna