Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great biz practices.
Great biz practices. Wonderful, empathetic well-trained staff.
Insurer: Trupanion
By: Vivian
#1 - I never want to worry about whether or not I can afford to take care of my sweet poochie.
#1 - I never want to worry about whether or not I can afford to take care of my sweet poochie. Trupanion insurance gives me the piece of mind I need to know that whatever happens, we can take care of her. #2 - Trupanion allows you to select your own deductible and premium to fit your budget. #3 - Agents are very friendly and helpful. A company with intelligent live people to answer your questions on the telephone. It's a modern-day miracle.
Insurer: Trupanion
By: Caarin
Excellent coverage
I find they have excellent coverage as well as easy to work with
Insurer: Trupanion
By: Kristen
A must have for frenchie owners!!
To be honest, I wasn’t very pleased and actually regretted getting pet insurance for my 3 year old French bulldog. He had pre-existing allergies and absolutely nothing was being covered. I was spending a pretty decent amount in fees every month (which was going up every year) and I highly considered canceling the insurance. Well, fast forward two years later, Healthy Paws has covered not one but TWO back surgeries for my poor French Bulldog who had been diagnosed with IVDD! Not only did they cover the surgery itself, but they also covered the MRI, intensive care, hospital stay and all the shots/medications. I cannot thank them enough for their assistance in my poor pup’s hard times. I cannot recommend Healthy Paws enough for French bulldog owners and/or breeds of dogs susceptible to IVDD. They are a blessing in disguise. Will be sure to use Healthy Paws on all future pets and I certainly recommend it to all my frenchie friends...
Insurer: Healthy Paws
By: Ryan
great way to relieve worry
i feel it is good to have this insurance as we had two dogs prior that had major issues and would have helped to pay the unexpected bills that were in the thousands our animals are our children. the two people have talked to were very helpful.
Insurer: Trupanion
By: Robin
Easy to make a claim
Easy to make a claim, quick service and excellent coverage
Insurer: Trupanion
By: Alanna
Great service
Great service easy to use. thank you Trupanion for your help.
Insurer: Trupanion
By: Arezou
So pleased!
My dog recently underwent major spine surgery. The whole experience was extremely stressful but knowing I had insurance for her lifted a huge weight off my shoulders. I submitted several claims over the month and all of them were covered, no questions asked. Thank you Pets Plus Us for making the whole experience a little less stressful!
Insurer: Pets Plus Us
By: Ali
the excellence of nationwide is beyond my expectations
~~~my 4 month old puppy gwen at the time, fractured her right leg and required surgery... gwen had surgery at bolton vet in bolton ct with dr. white on 5/22/2018 and the process couldn't have gone better both with the vet and nationwide...being a new pet owner, i truly never expected that she would get hurt and was beyond devastated...nationwide has been excellent, both when it happened and currently checking in with me and referring any questions to their vet line.... i pray she stays accident free her whole life and only requires well check visits...thank you laurie beaudry
Insurer: Nationwide
By: laurie