Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great coverage, fast repayment, super happy
I'm thrilled with Nationwide. I got insurance for my Persian kitten early because I know of the health problems Persians can have based on past experience. Nationwide has been great about coverage. No visits or medications have been turned down. Repayments for vet visits and medication are fast. Whenever I've called, the staff are nice. Highly recommend.
Insurer: Nationwide
By: Amy
Outstanding coverage!!!
I just have to rave about Pet's Best. I have a 9 month old Whippet puppy that has been a walking accident since I got him. He broke his front leg which required surgery and a plate. The plate then had to be removed. Once that healed and he finished rehabilitation, he broke a rear toe. SERIOUSLY??? This poor pup has been in a cast for over a third of his life! I have never experienced anything like this with any of my previous dogs! Pet's Best has covered his injuries without question! From the initial visit, to bandage changes and xrays during healing, to rehabilitation......they have come thru with flying colors and I couldn't be happier with their service! I have had their coverage for many years on my dogs, but have never really had to deal with any substantial claims until now. So glad that I have Pet's Best and I will continue to recommend them to all of my friends and family!
Insurer: Pets Best
By: Cindy
I like knowing that Khloe is covered
Very friendly people to talk to if you have a problem, and I’d like knowing that my Khloe is covered
Insurer: Nationwide
By: Connie
Great insurance coverage and care
I have been consistently happy and amazed at the coverage Nationwide has provided for Sushi. It was surprising all that was covered for her. Everything from vet visits to allergy meds. When I had any questions, each person I spoke with was genuinely concerned and wondered about how my pit bull was/is doing. Our pet care bills would have been easily over $1000 with our recent mass cell tumor checks alone, not to mention the strange and random ripping off of her toenail. I highly recommend getting Nationwide insurance for your furbaby!
Insurer: Nationwide
By: gerald
Great service.
I appreciate the concern for my dog, Carrie
Insurer: Nationwide
By: Mary
Very helpful and patient
I needed some additional information added to my claim. They were very helpful and patient with me. As soon as I resubmitted the claim I had very quick payment. Thank you!
Insurer: Pets Best
By: Marcy
Very easy and quick!
I recently submit a claim for my dog's ultrasound with a cardiologist. I immediately received a 'receipt' of my claim through my email, and within days I was sent a notification that my claim was approved and the reimbursement was being processed and within no time I saw the money in my account. Very easy and quick!
Insurer: Pets Best
By: Lindsay
Very happy with Nationwide Pet Ins. Recently had to put it for major surgery for Heidi, Nationwide really came through.
Very happy with Nationwide Pet Ins. Recently had to put in for major surgery Heidi. Nationwide really came through and help to offset major expense. Heidi is doing much better now, having to overcome a fracture, a complication after ligament and knee surgery.
Insurer: Nationwide
By: Gerald
Healthy Paws is the best!!
Healthy Paws is there for you and your pet 100%. We just recently had our dog undergo emergency surgery because he swallowed a rock and Healthy Paws was there every step of the way. They also have the best user-friendly app!
Insurer: Healthy Paws
By: Caylee
Awesome
Your service is always good. Every reimbursement came on time. When I called always got a good answer.
Insurer: Nationwide
By: Sylvia