Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank goodness I heard about Embrace!!
In June, 2018, I purchased policies for my two youngest rescues -- Zoey (6 year old Morkie) and Bella (2 year old Bichon Frise). Just a month later, I noticed ugly looking bruising on Bella's tummy. After seeing my vet and blood work we were sent to a critical care vet hospital in San Antonio. $2,000 later, my sweet Bella was on the road to recovery and we were able to go home the same day. The procedure to submit the claim form and invoices was simple and quick, and Embrace kept me apprised of all updates while processing the claim. Replies to my email questions were received within hours. And benefit payments (by direct deposit) were received within two weeks. I could not be happier with Embrace and highly recommend them to my pet parent friends.
Insurer: Embrace
By: Debra
Coverage.
I have been with them since I got my two pups that are now three. They have been great until I tried to change coverage at my yearly renewal. In order to change coverage within the company you have to cancel the current plan. So no pre exhausting conditions are covered on the new plan that the older out of date plan did cover. Their plans changed so much that when I went to look at the new plans I would have been saving over $100 but was not eligible if I wanted my pets history to carry over. They do not reward loyalty or offer current members new discounts. Customer service was trash. They just kept repeating themselves and refused to take my concerns to management.
Insurer: ASPCA
By: Jessica
Impressive response to our claim.
Wonderful service. Your company could teach many other organizations about customer service. Thanks
Insurer: Embrace
By: Sandra
Des is great, Nationwide, not so much
Des was awesome! She is knowledgeable about pets & diagnosis codes and she went the extra mile to provide incredible customer service! I wish there were more people like her! Nationwide, however, is becoming a typical insurance company. I know they are in the business to make money, but they seem to be covering less and costing more. My vet recommended them as being the best, but I am less and less sure I agree.
Insurer: Nationwide
By: Tanya
Helpful and diligent
My experience has been very smooth with Nation wide let insurance. There is always someone available to answer every question. They reach out to me to keep me updated on any claims. The process of filling and receiving payments are so seamless and transparent. I truly feel they care and want things to go a smooth as possible for me and my puppy
Insurer: Nationwide
By: Karla
great insurance
Nationwide has been very easy and helpful with all my claims. Nationwide has taken care of the majority of our Vet bills. We are very satisfied with this company
Insurer: Nationwide
By: kari
If my cover was ad hood as hers, that would be great.
Great coverage, always able to answer questions, i have referred many people.
Insurer: Nationwide
By: Duane
Great coverage.
My car Ramses had to have her right eye removed due to an FLV infection. Surgery went fine. I felt confident submitting my claim. My monthly premium is so affordable from ASPCA, I can't believe pet owners pass on having coverage for their pets. It gives me piece of mind knowing my pet is covered. ASPCA team are quick to respond and everyone is kind and friendly. I'm glad they are there for me and my cat.
Insurer: ASPCA
By: Linda