Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Smooth Sailing
Quinn had a wicked case of Kennel cough. He contracted it 2 days before Christmas. We went to the emergency dept because of course his coughing got much worse after 6 pm. I submitted my claims from the emergency Dep’t, as well as, his follow up visit to his primary care vet and everything went perfectly. I was reimbursed promptly.
Insurer: Nationwide
By: Gwendolyn
Caring and Excellent Coverage
A letter to Healthy Paws Customer Care when they had sent an email out to me asking how Princess, our 9 lb MaltiPoo was doing after her surgery Thank you for caring about and checking on our Princess. She is recovering well from the surgeries. The sutures were removed this week. It has been and continues to be an intensive recovery for her and us because of the ulcer on her remaining eye. Under a great ophthalmologist care, we have agreed as her parents, to do our very best to do what is needed to heal the ulcer that is on her remaining eye. To accomplish this we are providing eyedrops, anabiotic, anti-inflammatory, and several others all working toward healing her cornea. We are on régime that provides those eyedrops every two, four and eight hours respective to the particular medication. So my husband and I are staying up 24-7 to be sure she gets everything possible to save the eyesight and the eye. Our hearts break to see our little 2 1/2 year old have to go through all this, but she has been a little trooper to put up living in a hood and with being awakened for her medications. Thank for being so supportive to us, so that we can provide Princess with every chance to save her remaining eye. Without your financial reimbursements, we would not have been able to afford this care for her. My husband and I are retired, so on a fixed income. We can’t thank you enough for your assistance and that you are very timely in processing these claims. We can see why you are the #1 Pet insurance company. Have a very blessed day and thank you again for checking on her, ( I just gave her a great big hug from you 😀)
Insurer: Healthy Paws
By: Michele
Nationwide does a great job taking care of my baby Annaliese!!!
Nationwide has always handled any claims i have made in a timely fashion, and pays them relatively quickly.
Insurer: Nationwide
By: Linda
Best benefits and customer service
I would definitely recommend Embrace to any and all pet owners. The Medical Insurance is efficient and straightforward. In addition, the Wellness Rewards Program functions like a savings account and all claims are handled in a timely manner. Embrace customer service is reliable and extremely helpful.
Insurer: Embrace
By: Jeanette
Trupanion is the absolute best pet insurance I have had.
I have had Pet Insurance with 3 companies and Trupanion is far and away the best. They pay claims quickly and accurately. I appreciate their professionalism, and the way they handle phone calls and questions. I recomnend Trupanion to everyone I know who has pets.
Insurer: Trupanion
By: Gloria
Nationwide has always been great.
Nationwide has always been great. Just wish claims would process a little faster sometimes but other than that...no complaints. I have recommended to others.
Insurer: Nationwide
By: Crystal
Great pet insurance company
The process for submitting and receiving was very easy. I really appreciate the email inquiring how Zuri is doing! Nice touch.
Insurer: Nationwide
By: Patricia
Great Company
Great Company..I have had them for years and never been let down. Never a problem with this company.
Insurer: Nationwide
By: Brad
Thank goodness for Nationwide Pet Insurance !!!
Nationwide was there to help me with a claim for my dog Anya. She was hurt during a grooming accident and needed surgery. She is doing much better and healing well. The peace of mind of knowing you have insurance like this for your pet in times of unforeseen events is just amazing to have this type of insurance.
Insurer: Nationwide
By: phyllis
Quick and painless
I submitted my claim and received a response and reimbursement in a quick and simple way. My payment auto transferred to my bank and I am very impressed!
Insurer: Nationwide
By: Kristen