Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Claims processing easy and reliable
Claims processing is easy and reliable in terms of processing time and the communication.
Insurer: Nationwide
By: Winnie
Auto claim response?
I've Pet Insurance for 20 years, 5 dogs. I submitted a claim Jan7th and called Jan 29th as I had not heard from this insurance. When I called I heard the claim had been denied. I submitted the usual invoices. I was asked to re-submit which I did. Next day I receive an email saying I did not submit the invoices. I called again and was informed that all the paperwork was correct and I didn't need to be concerned. I spoke with "Megan" today at 8:34am, I assume there is a disconnect in communication and auto emails are sent. I travel a great deal out of the country and don't always have wifi access. My dogs are now going to Heaven do to their ages and my vet bills are about 20K a year now, two don't have insurance. So, I need to have solid communication. I've had decent response over the years, however this lack of communication has been unclear.
Insurer: Nationwide
By: Cynthia
very helpful. took me a while to understand how to do forms. wish i could get a book on what is covered
very helpful. took me a while to understand how to do forms. wish i could get a book on what is covered
Insurer: Nationwide
By: michelle
Great Insurance Co
These people are always helpful when you call. Questions are always answered customer service is excellent.
Insurer: Nationwide
By: Ellen
Great Insurance Co
These people are always helpful when you call. Questions are always answered customer service is excellent.
Insurer: Nationwide
By: Ellen
Thank goodness we have pet insurance!
So thankful that we have this insurance! When Roxi tore her cranial cruciate ligament, and we found out that she needed surgery, we were overwhelmed by the cost of the procedure. We submitted the claim and received the payment prior to the credit card payment was due! I only wish that Nationwide would reimburse claims more quickly and have an easier process for getting excluded conditions removed from policies after the designated period of time has passed.
Insurer: Nationwide
By: Joleen
With Embrace you CAN afford to insure your pet
I looked for affordable pet insurance could not afford any ! Embrace let’s you choose your plan. Their customer service is by far the best. I turned in my first claim last week. It’s so easy one peice of paper your vet fills with your invoice. They have already paid my claim!! I chose direct deposit. Don’t look any further Embrace is what your looking for
Insurer: Embrace
By: Brenda
Reimbursement could be faster than 4 weeks.
Very pleased with customer service. Friendly and helpful. Reimbursement took 4 weeks which is too long to wait for payment.9
Insurer: Nationwide
By: Anita
Pays in a timely manner and great service.
I have not had to use this insurance very often thankfully but when I have most recently for a holiday visit to the emergency vet. However, every time I have used it payment has been a timely manner. The few time I have had to call the service has been great. I recommend Nationwide whenever I can.
Insurer: Nationwide
By: Teresa
I’m very happy I gave Nationwide a chance after reading all the negative reviews
So far, the insurance is great and has covered all of my dog’s medical expenses. I’ve very happy with the service.
Insurer: Nationwide
By: Daisy