Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Insurance
I've been very pleased with Cooper's insurance plan. Your staff has always been kind and helpful.
Insurer: Nationwide
By: Denise
Awesome!
Working with Nationwide is easy and I’m so glad I have insurance for my bandit. Best decision i’ve made.
Insurer: Nationwide
By: Kris
Best thing I have done for my pets!
The claims are always made easy and love that now it gets deposited directly into my bank. This was one of the best decisions I have made to add Pet Insurance! The company is also very thoughtful and helpful. Would highly recommend.
Insurer: Nationwide
By: Erica
Good policy—provides good service and great peace of mind.
My dog was attacked by some wild animal. I submitted three claims in all, and after the annual deductible, all costs were paid. I wish I could have submitted my claim by email, but my scans of the vet bills didn't go through, so I had to mail them. That slowed down the payment but I liked being able to check on the website to see the status of the claim
Insurer: Nationwide
By: Sheila
Very reliable and easy to process insurance claims
I have been a customer of Nationwide insurance since my dog is a puppy. Very easy to put in claims. Response time is excellent for an insurance company. Although my dog has had several minor problems (fortunately) this insurance has given me peace of mind each time I have had to visit my vet. Pet bills are extremely high today and with lthis insurance I need not worry that it will put me in a financial situation that I don't want, especially since I am a very senior citizen.
Insurer: Nationwide
By: Barbara
A customer for life
Healthy Paws has gained a customer for life from me, with my current pet and any other pet I may have in the future. I cannot thank them and recommend them enough for the amazing service they are running. Last year has been a bit rough for my Maltese, from neutering to bilateral hernias, but the ease and speed in which Healthy Paws handle claims made it invaluably easier. Now I make sure to tell everyone who has a pet or is considering to adopt a pet to get Healthy Paws.
Insurer: Healthy Paws
By: Federico
Satisfied
I have been recommending this insurance to all my friends. I was very happy you honored my claim. This illness is covered on my policy but I heard bad things about other pet insurance companies. I have been your customer for over 7 years and have sent very few claims, maybe 4? I will be adopting another dog soon, and I will make an addition to my policy Thank you! Silvia Acosta
Insurer: Nationwide
By: Silvia
Great insurance company!
Have had this insurance for approximately 5 years (since Boss was a puppy), Never have put in a claim until now. When growths were discovered on pets gums, was able to find a reasonable charge for removal, etc. When claim submitted, they were quick in responding with explanations and refunds. Would recommend this organization to anyone. When speaking with representatives, they were polite, knowledgeable and helpful. Great job Pets Best!
Insurer: Pets Best
By: Linda
Pets Best Insurance Make Claims Impossible. Beware
We signed our Doberman puppy Betsy up in the hope nothing would happen. Being a puppy she got sick and hurt a leg. Pets Best insurance did there utmost to deny any claims - "for lack of information". They were provided receipts from the vet visits - including emergency care - AND permission to access records from our vet. After FOUR months of back and forward - emails and calls - I was told everything was sorted and we were good to go. A few days later, we receive an email stating all claims have been denied - due to "lack of evidence". Never again. We will be changing providers ASAP. Pets Best are a terrible company. BEWARE.
Insurer: Pets Best
By: Gregory
Quick and Compassionate Service
Pets Plus Us customer service has always been polite, professional and compassionate. Their response to submitted claims has been very quick, usually within a week, and money is deposited directly into my bank account. The claim form is straightforward and if filled in correctly there is never any delay in processing. We recently went through a very costly, lengthy and emotional illness with our sweet girl Sadie and it was very reassuring to know you could say yes without hesitation when faced with the high cost of diagnostics associated with your pets illness. Unfortunately, we incurred costs far above what Pets Plus Us coverage we had and Sadie ultimately died of her illness but the financial help gave us an opportunity to try and help our pet and not put her down without even knowing what was wrong. There was also additional coverage above our annual maximum for cremation. Highly recommend insurance if you are going to get a dog and we have always had excellent service from Pets Plus Us.
Insurer: Pets Plus Us
By: christine