Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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10 STARS!!
We would be LOST without Healthy Paws. Our puppy was fine until we went to have her spayed and her blood came back with irregularities and many more tests needed to be done. I was a mess! Not only did Healthy Paws help me understand my coverage, the claim submission was effortless and the checks came within a week of my claims and I had several totaling more than $3000 worth of vet bills. They checked in on Riley and asked me how she was. They asked me how I was. In a million years I could not imagine an insurance company offering so much assistance and demonstrating so much care and compassion for my “fur baby,” they called her. And she is just like a child to me. I would emphatically recommend them to anyone. Especially for new puppies... you truly have no idea what can come up and you need coverage. If we had to pay for all of her tests, procedures and biopsies out of pocket, we may have been forced to make a diffficult decision. We didn’t have to thank goodness because Healthy Paws coverage helped us with everything. I’m very grateful to the staff that had patience for all my questions and just listened when I cried about being scared for my puppy. Can’t say enough about Healthy Paws. Compassionate, professional and very easy to work with. 10 stars if I could!!
Insurer: Healthy Paws
By: Leslie
Great Customer Service
I've had ASPCA Pet Insurance on my three Labs since about 2010 and I've always received excellent customer service. The claims process has never been a problem and over the years it has become even easier. Recently I decided to make adjustments to my policies and was very impressed with the knowledge and professionalism of Quinn, the representative that took my call. I absolutely recommend ASPCA Pet Insurance - frequently.
Insurer: ASPCA
By: D.
Responsive and Helpful When We Needed It
We had a rough year with our girl, having to undergo two emergency surgeries for gut-related issues. Nationwide was there to cover a majority of the costs, and even followed up with an email to see how she was doing. For anyone who has four-legged family members, definitely get pet insurance and go with Nationwide.
Insurer: Nationwide
By: Bryant
Always been good
Customer service has always been good.
Insurer: AKC
By: Desiree
Always a good experience!
Always a good experience, I feel supported through our cat Petey's kidney disease progression. Thank you Trupanion!
Insurer: Trupanion
By: Connie
Trupanion has helped along our journey
I have a chronically sick dog who needs lots of rehab and medical attention. Trupanion has helped us through this journey.
Insurer: Trupanion
By: Beverly
exemplar of pet insurance
I would consider Trupanion the exemplar of pet insurance as they have always reconciled my claims with professionalism, promptness, and with ease. Thank you Trupanion for being there for me and especially for my three pet companions.
Insurer: Trupanion
By: Klaus
Lucky that I bought Trupanion
I am so lucky that I bought Trupanion. Who could have ever predicted that my beautiful puppy would get such a nasty infection. Inn this most difficult time for our family, Trupanion has taken the stress out of the decisions that we have had to make. They made it so easy. No arguing, no waiting, just help when it was needed the most.
Insurer: Trupanion
By: Sarah