Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Easy to deal with
Easy to deal with the claim request and it was paid quickly. No long interviews or questions
Insurer: Trupanion
By: Lee
Great customer service
Great customer service and people are so helpful and caring!
Insurer: Trupanion
By: Joanne
Very responsive and able to address my need.
Very responsive and able to address my need. Always very pleasant. Phone wait is never too long.
Insurer: Trupanion
By: Marcia
Its important to have pet insurance
Its important to have pet insurance, especially for piece of mind for those who tend to live month to month to cover financial obligations. I've noticed that vets do not remit claims on members behalf, furthermore, the vet doesn't coordinate with insurer for benefits, this would be a HUGE value added service. Claim adjudication or vet providing details caused a very big delay for this last claim payment (over a month)
Insurer: Trupanion
By: VICTORIA
Always prompt
They have always been prompt and treated me very fair when I submit claims
Insurer: Trupanion
By: Carole
Trupanion is the best
Trupanion is the best. Very fast at approving the claims.
Insurer: Trupanion
By: Mary
Everyone is friendly and helpful.
Everyone is friendly and helpful. Claims are paid quickly, and I like the option of having claim funds paid directly to the vet.
Insurer: Trupanion
By: Laurie
Everyone is pleasant
Everyone is pleasant and helpful when I need some information
Insurer: Trupanion
By: Mary
Good coverage
Good coverage, easy claims, and great customer service
Insurer: Trupanion
By: Samantha
I would ABSOLUTELY recommend Nationwide pet insurance to anyone asking me a recommendation.
Nationwide was recommended to me by a friend one year ago! My Amelia Blaze has been to the vet numerous times and also to specialists. Nationwide honored the claims, were timely with payments, and sent several emails inquiring as to her condition. I am very happy, to date, with Amelia's health care coverage through Nationwide. Thank you.
Insurer: Nationwide
By: Victoria