Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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AVERAGE
Nationwide has been consistent in their response to our needs for our Lab Toby. I do feel there are too many "Does Not or Will Not" cover issues though.
Insurer: Nationwide
By: DEE
Nationwide came through above and beyond our expectations
Nationwide processed our claim for emergency surgery in less than a week. Our Blue Cross claims aren't ever processed that quickly. I tell everyone I know with a pet that Nationwide is the best!
Insurer: Nationwide
By: Jean
Excellent Claims Processing
My claims are processed fairly and explanation of covered and non-covered portions are fully explained.
Insurer: Nationwide
By: Blanca
I am so thankful to have PetsBest Insurance!
I have 2 Giant Schnauzers. Both have had a run of some bad luck. If I had not had PetsBest, the financial struggle would be real. One of the benefits of PetsBest is having knowledgeable people at your fingertips. I was able to speak directly with a veterinarian about questions I had about my boy well after our regular vet had closed shop. The compassion for my situation was evident. I didn't think I would ever use that "perk".... but was so happy to have someone explain some information that I was getting mixed details when trying to research myself. The claims process is so easy and the responses and explanations are very quick.
Insurer: Pets Best
By: Carol
I love Figo!
Everyone is incredibly helpful and kind at Figo! I couldn’t imagine using any other pet insurance company.
Insurer: Figo
By: Michele
Great Pet Insurance
These claims are so easy to file and their response time is very fast. Thank you for being there for our fur baby and helping with our bills.
Insurer: Nationwide
By: Jackie
You were there for us, Figo!
My 6-year old boxer mix started limping. After a couple vet visits, it was determined that she would need knee surgery and follow-up visits. I filed my claim for the surgery from my phone immediately after settling the bill, and received an email stating the claim had been closed by Figo later that same afternoon. The reimbursement was sent directly to my bank account and made available a few days later. All the claims filed post-surgery have been reviewed and paid promptly. The level of service I received from Figo through this stressful time has been outstanding! Very thankful we chose Figo as the pet insurer for our dog. Thank you, Figo!
Insurer: Figo
By: Michael
Thank you for your fluid processes and timely service.
Nationwide has been great. The process in which claims are filed is excellent. The explanation of the benefits are clear and concise. I recommend your pet insurance to all my family and friends.
Insurer: Nationwide
By: Michael
Excellent customer service!!
I have had in brace for 12 months and have had two claims and they covered both. They have excellent customer service and he fast turnaround time in regards to any claims.
Insurer: Embrace
By: Tammy
Incredibly quick and efficient response on all aspects of the claim.
I have to admit that I was surprised at how easy the process of submitting a claim was and how quickly the claim was settled. I didn’t mail in my forms till 1/7 and there was an email response indicating that they had received them by 1/10. In just a few days they indicated that all claims were approved and that a check would be forthcoming. I received four checks that totaled a little over $2000 for a claim of $3000. My policy had a deductible of $500 and even that was lowered to $400 since I had not made a claim for two years so my $500 deductible was reduced $50 a year. I am truly impressed with Embrace Pet Insurance.
Insurer: Embrace
By: Sadie