Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Great!
Nationwide has been great! Whenever i have called in the staff is always friendly and helpful. I've received my checks within a month of filing a claim. Ive had the insurance since december and within the last month ive started using it and so far it has been wonderful! Thank you to everyone at nationwide. My beagle Bailey is my baby and my life and he means the world to me.
Insurer: Nationwide
By: Monica
Porter's Eye Injury
Porter is, at times, a rambunctious big puppy. When he came into the house one morning after playing out in the backyard, his left eye was swollen, and sunken in at the same time, red around the edges and dark where the iris was. We took him in to our local vet who recommended an ophthalmologist. With the pet insurance in place, Porter has had great care. The eye has returned to almost normal and there seems to be no issue with sight. We are so fortunate to have this insurance. They are very quick to reimburse our out of pocket expenses and with a 130 lb puppy we foresee future expenditures in our future.
Insurer: Nationwide
By: Dana
Easy to deal with
Easy to deal with the claim request and it was paid quickly. No long interviews or questions
Insurer: Trupanion
By: Lee
Great customer service
Great customer service and people are so helpful and caring!
Insurer: Trupanion
By: Joanne
Very responsive and able to address my need.
Very responsive and able to address my need. Always very pleasant. Phone wait is never too long.
Insurer: Trupanion
By: Marcia
Its important to have pet insurance
Its important to have pet insurance, especially for piece of mind for those who tend to live month to month to cover financial obligations. I've noticed that vets do not remit claims on members behalf, furthermore, the vet doesn't coordinate with insurer for benefits, this would be a HUGE value added service. Claim adjudication or vet providing details caused a very big delay for this last claim payment (over a month)
Insurer: Trupanion
By: VICTORIA
Always prompt
They have always been prompt and treated me very fair when I submit claims
Insurer: Trupanion
By: Carole
Trupanion is the best
Trupanion is the best. Very fast at approving the claims.
Insurer: Trupanion
By: Mary