Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Excellent customer service
Excellent customer service, fast reimbursements, however premiums are getting too expensive. I had to use a different company for the same level of coverage for my new puppy.
Insurer: Trupanion
By: Nicole
It was my first claim
It was my first claim but it was very simple. I appreciate this service and I think everyone should have insurance.
Insurer: Trupanion
By: Neal
It was quick
It was quick and easy to know exactly what was covered and the claim was paid directly to my vet. Wonderful to not have to worry about filing a claim, etc., especially when faced with an emergency situation.
Insurer: Trupanion
By: Kendra
The communication with trupanion was exceptional.
The communication with trupanion was exceptional. It is obvious customer service is a priority. This was an extremely stressful event as our dog was injured when we were out of the country. Therefore, having a partner like trupanion really helped us manage this challenging time with greater ease.
Insurer: Trupanion
By: Lisa
Forms were easy to fill out
Forms were easy to fill out and response was quick. thank you Trupanion!
Insurer: Trupanion
By: Whitney
I always get my refund
I always get my refund at the vets within a few minutes of them sending the invoices. Great service and I would nit hesitate to recommend Trupanion to my friends and family.
Insurer: Trupanion
By: Charlotte
Easy to submit a claim
It's very easy to submit a claim, and after not having pet insurance for my nearly 17 year old dog who died 2 years ago, I am thrilled to have insurance, and one that s easy to use
Insurer: Trupanion
By: Lynn
Excellent
We are new users of your plan and are very pleased with our service so far. Scout last visited the vet for her annual check up, shots and flea and heartworm medicine. Thank you. Rose Miller
Insurer: Nationwide
By: Rose
Great coverage, great service
First off, let me say I am very happy that you have made the process of filing a claim so much easier. I use the Vitus app and love it. It's easy to use and the basics are populated with the info I had to add only the first time. When I do call, which is rare now with the app, customer service is friendly and helpful. Great job! With vets and animal hospitals getting bigger, more sophisticated and the demand getting larger, the price for healthcare for our pets has increased. I've been without pet insurance and have had to deal with huge bills with my previous dog. She had cancer which required multiple surgeries and checkups. It would have been nice to have had help at the time. In my opinion it is well worth having insurance for my boxer dog Rocco. When I adopted Rocco I researched quite a few different insurers and options and thought Nationwide had the best options for me. I do not regret my decision one bit.
Insurer: Nationwide
By: David