Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Kudos!
Excellent proficient assistance! Kudos
Insurer: AKC
By: Scot
Customer service always patient and courteous!
They answered all questions, were patient and courteous!
Insurer: Trupanion
By: Philip
Outstanding
Outstanding company, personnel and website.
Insurer: Pets Best
By: Terry
Thank Goodness we had help.
We researched everything before we purchased our Labrador puppy so we felt happy we had a good sound dog. We didn't count on her swallowing a milk frother which had to be surgically removed, nor did we know a dog could get meningitis and have to be hospitalized, nor did we know we had mushrooms on our 2 l/3 acres that she would eat and become so ill we had to rush her to an emergency hospital. Of course there were numerous bladder infections. Having a puppy has been a real challenge, but thanks to Nationwide Insurance we have faced every medical issue and conquered each one. We plan to have a very large first birthday party for her in a couple months and if we could, we would invite all the Nationwide people to come since they helped us keep her healthy her first year!! Nationwide really is on your side!!
Insurer: Nationwide
By: Patricia
The best choice we ever made (well, after getting our pup, of course)
Nationwide pet insurance offered us the level of care we were looking for with our pup - which was not only to be covered in times of illness and emergency, but also to help us cover the preventative expenses like flea and tick control and vaccinations, which can really add up over the course of a year and which are imperative to proper pet health care. Our goal is that our boy should not get sick or hurt in the first place if we are doing our best as pet-parents, and so we really do enjoy the benefits of the 'whole pet with wellness' plan. And of course, it gives us great peace of mind that when illness and emergnecy does come knocking, Nationwide will be there to see us through that as well. We have always had a very smooth claims process and received a competitive reimbursement in a short time frame. We have been happy customers and will definitely be renewing our dog's care plan this year
Insurer: Nationwide
By: Tessa
Short-changed with no explanation
You paid me for only a portion of my claim. You provided no explanation for why the rest of the claim was not paid. I resent the time I have to spend to find out why I was short-changed!
Insurer: Embrace
By: Erik
Your insurance has been a life saver
You have been very good at paying Daisy’s claims. I recommend you to doggie friends all the time!!!
Insurer: Nationwide
By: Carol
Frankie thanks you for your prompt attention in the matter of his surgery
Having been my first claim ever in my 3+ years with Embrace I wasn't sure what to expect. My dog, Frankie, had an injury to his leg in the form of a torn ligament which required surgery. They processed my claim immediately and I had the check in my mailbox in less than 2 weeks. The process was straightforward and expedient as far as paperwork goes. I provided my invoices and all veterinarian information and they did the rest. I have already referred you to a co-worker. Thank you, Embrace. I look forward to doing business with you as long as I have dog babies.
Insurer: Embrace
By: Elisha
A good insurance that makes it easier for pet parents to care for their pets and have coverage.
I switched to ASPCA pet insurance when the company I was with changed coverage criteria, making deductibles payable on each illness. I am pleased that ASPCA has not done that and only requires one yearly deductible. Their rates are reasonable which makes it possible for me to get the extra financial help with taking care of my 13 year old cat. They always address any of my concerns immediately when I call. At times processing claims takes longer than I would like.
Insurer: ASPCA
By: Alyce