Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Basically happy with the coverage
I am basically very happy with the coverage and response I’m getting from nationwide
Insurer: Nationwide
By: jan
Great service
I had a really positive experience with nationwide when I had to submit my claim for my dog after he got sick. They were very quick to process, gave me all the proper email communication, and received my check promptly in the mail. The service is very much appreciated
Insurer: Nationwide
By: Dani
The vet hot line is very helpful!
I called the vet hotline when my 7 month old German Shepherd puppy was having an allergic reaction in the car as I was driving. They gave good advice and even called the next day to follow up on how she was doing!
Insurer: Nationwide
By: Heidi
Nationwide Pet Insurance team the best customer service in the industry
The Nationwide Pet Insurance team has been and continues to be an outstanding team of professionals in providing the best customer service in the industry. Whenever I have called or submitted a challenging claim for Emma, the team was professional, polite and friendly in helping me understand the terms and conditions as well as the status of my claim(s). The team along with the process works efficiently and effectively to help me ensure that both Emma and Libby have the best pet insurance coverage available. Thank you everyone for your dedication and support. Jeanne Oxley
Insurer: Nationwide
By: Jeanne
Claim was quick, easy, and efficient
I have had my dog for 4 years and this was the first time I needed to file a claim. I was pleasantly surprised at how efficient the entire process was. The vet office sent in my claim and I received an email from Embrace when they received the claim and also when the claim was approved with all of the information. I received the check reimbursement within a week. I could not have been more satisfied and I have shared that with several of my dog owner friends.
Insurer: Embrace
By: Judi
THANKS FROM HAPPY COSTUMERS!
Thanks for checking on MARS! He is doing great, and we really appreciate that you were able to help with the claim!
Insurer: Nationwide
By: Marina
Kudos to Nationwide!
Nationwide has continued to provide efficient, timely and courteous care to my pet issues for over 3 years. I can always call a customer service rep and get someone on the line quickly to answer my questions and guide me through any decisions that need to be made for Guideaux's coverage. I appreciate the staff and choices of policies that meet our needs. thank you.
Insurer: Nationwide
By: Jeanne
I have peace of mind knowing I don’t have to make a decision NOT to treat my cat because of financial cost.
I always feel the folks at Nationwide care.
Insurer: Nationwide
By: Ilene
River ultimately had to be put down due to the progress of juvenile cancer
The response to questions and turn around on payment has been acceptable. However with River's death we'll obviously be cancelling the policy. It was a very good investment under the unfortunate circumstance
Insurer: Nationwide
By: Charles
Grateful to have Nationwide. you have been great.
Nationwide has been terrific. Quick responses and interacts with our Vet seamlessly. We feel well taken care of.
Insurer: Nationwide
By: Steve