Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Because of your outstanding care of our fur children but us as well.
Because of your outstanding care of our fur children but us as well. My previous GSD Rocket was my heart dog and in his lifetime you covered over $35,000.00 in medical care. I would never would have been able to do what I did for him without you.
Insurer: Trupanion
By: Deborah
Very courteous and helpful.
Very courteous and helpful.
Insurer: Trupanion
By: Mick
Blair was very considerate on the phone and empathized with my puppies injury which was a nice surprise
Blair was very considerate on the phone and empathized with my puppies injury which was a nice surprise
Insurer: Trupanion
By: Philippa
I have recommended Trupanion several times.
I have recommended Trupanion several times. Having small dogs means a greater likelihood of big problems. Tribulation has helped more than once when one of my pups needed healthcare I could not afford otherwise.
Insurer: Trupanion
By: Brenda
Made me feel important
Just keep doing good work. Peter was very caring and wanted to make sure I got all the info I needed and got all my questions answered. Always make sure that your agents, like Peter did for me, make the customer feel important.
Insurer: AKC
By: Edward
Godsend!
AKC Pet Insurance was a Godsend. Best thing we EVER did for our pet and peace of mind. Customer Service always asks how our pet is doing- it's not just "hurry, get off my phone"- they seem to care and it makes us feel valued.
Insurer: AKC
By: Jeanette
All staff was prompt in responding
All staff was prompt in responding to my concerns during the process, and made every effort to facilitate my filing, especially when I reported issues. Compensation/reimbursement criteria were made clear, and an easy to understand itemizing of expenses not covered under insurance, and those expenses used towards deductible, was provided. Also, using direct deposit, reimbursement funds were available in the bank within timely, once my claim revision was complete. All along the process, updates were provided, and staff was friendly and caring. Great experience overall, with least amount of stress....
Insurer: Trupanion
By: Iman
Fantastic service
Fantastic service, quick claim processing and great staff
Insurer: Trupanion
By: Linda
Trupanion has been excellent
From the very beginning Trupanion has been excellent! Customer service is stupendous! Friendly and helpful employees. You process the claims immediately without any delay. I wish our companies provided this excellent service.
Insurer: Trupanion
By: Angela