Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is on your side!! I do feel like the policy is fair, clear, helpful and worthwhile.
Great service and love the ease of the online claims.
Insurer: Nationwide
By: Melissa
NO ONE BETTER!
Isabelle, my Golden Retriever is 6 years old. She attends daycare 4 days a week, goes to work with me one day a week, swims at an indoor dog pool year-round, and is a certified therapy companion. We visit hospitals, schools, and assisted living facilities. She pretty much goes everywhere with me. Christmas day we visited my daughter and Isabelle was running with her dog having a great time. I then heard a yelp, and she was limping badly. Spent Christmas day in the emergency with her. Turns out she was modifying her run (I think) to adapt to my daughters’ much smaller dog, and tore her ACL. This required expensive surgery and subsequent rehab work. I submitted the bill, it was quickly paid minus my deductible. These guys are awesome! One unexpected accident can cost thousands. This insurance is so worth the cost. Years ago, I had insurance with another company but got tired of all the paperwork to be filled out, only to be told denied. I have recommended Healthy Paws to everyone I know. My daughter’s dog is also insured by them. The claim process is simple. I actually take a pic and send the bill while I am at the vet’s office. The people are wonderful and what is really nice, you don’t feel like you are dealing with an insurance company trying to find a loophole to not pay. I will never go uninsured with my dog, nor should you. But the insurance is only as good as the people. That’s why it is only Healthy Paws for me! Thanks, guys! I wish my coverage was this good!
Insurer: Healthy Paws
By: Dan
Healthy Paws is THE BEST
Healthy Paws is the best insurance. We insured our puppy because she was a rescue and I wasn't sure if she came with any health problems. Luckily, she didn't, but she had a freak tendon injury that resulted in an unexpected surgery. Healthy Paws covered 80% of everything, and even sent us an email to follow up to see how she was doing. It is super easy to submit claims, and the turnaround time for reimbursement is very short. I've never had to haggle with them; and everything that they said was covered has been covered exactly as explained. I was on the fence about pet insurance, but Healthy Paws is truly a fantastic company and a great pet insurance policy.
Insurer: Healthy Paws
By: Karen
Awesome service and timely refunds!
I have been with Company for years and even through the acquisition the customer service department is extremely helpful and the refund checks come within a few weeks. It’s by far the best decision I ever made!
Insurer: Nationwide
By: Susan
Outstanding
This company is awesome. They are so easy to file a claim and you get it solve immediately. All my friends use them now. They are the greatest.
Insurer: Trupanion
By: SHARON
The process was so simple
The process was so simple and took all of my stress away when Luna got pneumonia - all I needed to worry about was her getting better. I had no reservations about getting her the care she needed and now I never will, knowing how easy the claim process was.
Insurer: Pets Best
By: Nicole
Very Nice
I was helped with my problem in minutes by a very nice customer service rep.
Insurer: AKC
By: Kristina
customer for 11 years
I have been a customer for 11 years since I first got my puppies and they are almost 12 years old now. Claim is fast and easy with online claim form rather than filling out the paper form and having the vet to sign it like years ago. I also love the fact that you are now linked to my vet so most claims can Ben done right on the spot. Thanks for taking care of my babies for the past 11 years
Insurer: Trupanion
By: Maggie