Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
Other Categories
We are so happy we are with nationwide!!
Nationwide has been quick to reimburse us for any medical bill we have and veryhelpful when I have called with questions. We recommend nationwide to all of our friends and family!
Insurer: Nationwide
By: Brittan
Efficient
Quick, efficient and no hastle.
Insurer: Nationwide
By: Lorraine
Poor customer service, lack of communication
I had Healthy Paws for three years for my two French Bulldogs. When I finally submitted a claim a couple of months ago for a very expensive procedure, that's when everything went south. They were fine charging me every month but when it came time to reimburse me for the surgery the customer service was horrible. When they needed additional information, instead of reaching out to me they simply closed the case, without any notification. I had to request for it to be reopened after providing additional documentation. It took several week for me to get a response and when I finally did - they provided a very vague answer to my claim. I asked to speak to a manager and am still waiting for someone to contact me - over a month later! They claim they care about their customers but are nowhere to be found when you actually need something.
Insurer: Healthy Paws
By: Marie
This insurance has allowed me to give my pets the very best posdible care.
Claims are handled in a very short time, usually 1-2 weeks. My questions or concerns have always been addressed to my satisfaction.
Insurer: Nationwide
By: Elaine
Great customer service, very friendly
I have always had great customer service when asking questions or submitting claims. They are very helpful and their processes are streamlined.
Insurer: Nationwide
By: Mona
Awesome!!!!
I’ve had insurance with you since Raleigh has been 10 weeks old and I’ve never had an issue with any claim that I’ve submitted in 4 years. Thank you so much!!!
Insurer: Nationwide
By: Deborah
Great custermer service!
I have dual coverage and to sift through this maze was Ithala Post who was patient and sensitive and always there for Phoebe and I. She made the challenge seem effortless which it hardly was, so I genuinely complement her on being # 1 in customer care for us and I am sure others. Jane and Phoebe Schore
Insurer: Pets Best
By: jane
Excellent service and have had no issues so far.
Unfortunately Mia, who was otherwise healthy until recently, experienced an upper respiratory infection and separately needed 2 teeth extracted. This was the first time I had used the insurance and was pleased with the response and follow up of the claim.
Insurer: Nationwide
By: Leslie
Excellent
I have been a member for almost two years, and have had very good luck with every experience I’ve had with aspca so far. Highly recommend. Staff is polite and understanding and work with you to understand any issues you may encounter.
Insurer: ASPCA
By: Sean