Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent
Always helps with unexpected bills. Excellent company to work with.
Insurer: Nationwide
By: Emily
Easy to work with
Nationwide has always impressed me as to their efficiency in all respects. I had not put in a claim for years and when I was faced with a large bill for an operation for my dog, I was not disappointed with the rapid response and payout they provided. Hopefully I won’t have another claim for a long time, but I feel confident that I am covered when and if that happens.
Insurer: Nationwide
By: Steve
Excellent insurer.
Excellent insurance carrier. Easy to deal with. All claims are handled in a timely manner.
Insurer: Nationwide
By: Neil
I know Nationwide is there to help when we need it.
Very pleased with Nationwide. It is a relief to know we have help when it is needed.
Insurer: Nationwide
By: Eileen
Good but payment processing could be better.
Good company but payment processing is slow. 30 days is just too long when large vet Bill's need reimbursement. Otherwise, great customer service. Thank you.
Insurer: Nationwide
By: Rosemary
Wonderful service!
Fast service, easy to navigate, would highly recommend!
Insurer: Nationwide
By: Debbie
Healthy Pets, Happy Home
We’ve been very happy with Nationwide Pet Insurance.
Insurer: Nationwide
By: Gary
Great Service
Overall great service. I wasn’t sure what to expect, and a lot people think I spend too much that I could just save it for when I do need to go to the vet, but my dog is my child and it actually costs less than human health insurance with a peace of mind that is priceless. So far, I’m happy with this insurance. They really seem to care and check in just enough. I got my reimbursement quicker than expected. A coworker of mine didn’t get insurance and recently spent $4,000 at the vet for emergency services for her 1 year old puppy only to be told they didn’t know what was wrong with him, and now she has to change her honeymoon plans. I’m glad I won’t ever be in that situation because I got the fullest coverage for my baby, it truly is priceless. The sooner coverage starts, the better.
Insurer: Nationwide
By: Clarianne
Always there when we need them
WE have had Nationwide insurance for 3 of our dogs, and every time they are always there when we need them. No overly complicated process especially when you are trying to deal with a sick you don't want to deal with a complicated system to try to submitted all the information needed. We love the ease of use, the coverage and the customer service. The only con I have is the length of time to get a reimbursement back.
Insurer: Nationwide
By: Candice
The best thing we did for Atticus was to sign him up for Nationwide.
Atticus has been thru many trials and tribulations in his life. On his side he has loving humans and a boundless zest for life. Cancer, skin problems, and a Pneumothorax, he has come thru it all with grace and spirit and a strong will to share in life's joys. Without Nationwide he would not be here. We are deeply grateful for them and thank them for all of there help, concern and support.
Insurer: Nationwide
By: Ahavia