Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent service
Excellent customer service. Quick response to claims. Very fair review of claims.
Insurer: Embrace
By: Gareleck
Always fair
Great service and always fair. It's so easy to do and I love the quick service.
Insurer: Pets Best
By: Jennifer
Pleasant to work with
Our dog was taken unexpectedly to the vet. It was unknown as to why she behaving the way she was. The tested were extensive to rule out a few options as she is only 8 lbs. The bill added up quickly. We have had Pets Best since we got her at 8 weeks old. She is soon turning 5. It's very easy to manage and the return is extremely timely. The company is very pleasant to work with.
Insurer: Pets Best
By: Margaret
Super easy
Pets Best makes the claim process super easy. I appreciate the ease of use of the website and the option to speak to a live person if I should need to do so. Thank you!!!
Insurer: Pets Best
By: Susan
Compassionate and understand pets are family.
About 5 months ago I lost my bullmastiff to cancer, she was an amazing dog. I made the decision 3 months later to get another mastiff, female puppy. Dogs have always been a calming force in my life, I truly cannot live without them. The team at Nationwide was kind and compassionate with my loss and eager to help me make the best choices for my new puppy. Much appreciated!
Insurer: Nationwide
By: Linda
Fast and efficient
A great coverage of Pixie’s incidental care needs not discounted by her regular wellness plan! X-rays are always expensive, but this took the sting out of it. And, review and payment was pretty fast and efficient.
Insurer: Nationwide
By: Michael
NO more stressing when i have to take my pet to the vet!
The very first two claims took a little longer than i thought it should but the next two claims went through super fast! Thank you for the quick pay it help so much! I did do two referrals but only got a gift card for one referral when i got i don't get much information.
Insurer: Nationwide
By: Angela
Satisfaction guaranteed
I have been very happy with this insurance. I have 3 cats that I have had this insurance on since they were kittens. They are now almost 6 years old. Submitting a claim is quick and easy. They are quick to respond and always keep you abreast on how the claim is progressing. This insurance is well worth it!!!
Insurer: Nationwide
By: Monica
Extremely pleased with our decision to choose Nationwide Insurance coverage for our pooches
Delighted with the ease of filing our claim, and then as a courtesy to us, the acknowledgement of receipt of our claim from Nationwide. We were extremly pleased with the monetary reimbursement amount and the speed with which it was received. Choosing Nationwide after researching many companies was absolutely the best decision for us.
Insurer: Nationwide
By: P
Peace of mind that my pet is covered
After adopting my puggle Abby, the next best thing I did was to attain pet insurance for her. I know that I will be covered for any medical disasters as well as being able to keep her healthy. Claims have been handled efficiently without any problems. I could not ask for more from a pet insurance organization. Bravo!
Insurer: Nationwide
By: Joseph