Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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I've always had great customer service.
I've always had great customer service.
Insurer: Trupanion
By: Megan
Amazing company.
Amazing company. Easy to deal with and very helpful compassionate people on the other end of the phone. Even receive a condolence card from Alyssa. Could not recommend trupanion enough. Helped get us through a very difficult time. thank you Trupanion!
Insurer: Trupanion
By: Laura
Customer service friends are professional
Customer service friends are professional and 100% willing to help.
Insurer: Trupanion
By: Ilene
I have 2 dogs with Trupanion
I have 2 dogs with Trupanion and have always had the best service
Insurer: Trupanion
By: Nikki
It was so easy
It was so easy at a time when we were so worried.
Insurer: Trupanion
By: rhea
Easy and fast coverage
Our dog we very sick and in an emergency situation the past week and a half; our claims were submitted electronically by our vet and within one day the claims that were related to this situation were covered and we were notified. I also already received one check from Trupanion. Easy, fast and we were covered. Thanks and so glad we picked TruPanion.
Insurer: Trupanion
By: Susan
Quick service
I'm very pleased so far. Our claim was submitted and the next day we received an email that the check was sent. I'm very happy about the service to date.
Insurer: Embrace
By: Paul
Jagger's Care
We have been very pleased with ASPCA's service over the first year. They paid the claims in a prompt manner without asking any questions. Great service!
Insurer: ASPCA
By: Tony
HUGE RENEWAL INCREASE
We’ve had them for a year for 3 pets (2 dogs and 1 cat). Submitted a few claims but never enough to exceed the deductible. We paid $104 each month (all 3 pets) with a 90% reimbursement on the dogs and a $200 deductible and 70% reimbursement on our cat with a $500 deductible. When renewal time came they DOUBLED our premiums for each pet AND DECREASED the percentage they would reimburse AND INCREASED the deductible. So essentially they wanted us to pay double with worse service. It may be understandable if we filed some substantial claims on all the pets but we didn’t. I may even be able to tolerate a moderate increase but the fact that they were going to DOUBLE our premiums on HEALTHY pets and REDUCE the amount of benefits to them is despicable! When we called all they said was they couldn’t do anything and did you look at the renewal options.. yes. Why do you think we called about the renewal?! TERRIBLE CUSTOMER SERVICE. If I could give them a 0 I would.
Insurer: Figo
By: Carissa