Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Clear explanations
Very quick service - clear explanation
Insurer: Pets Best
By: William
I recommend this company
Pets Best has come through for me twice now in the 10 or so years I've had them for insurance on my lab. Each time the claims process was extremely simple. The first time I was paid in less than two weeks no questions asked. The second time took a little longer to process due to an incidental finding during surgery for a different problem, which confused the process a bit. I do wish they had called me to discuss but it ended up getting resolved shortly after a quick phone call to them. My claims were paid in full with very little trouble or "fighting" that most insurance companies put you through. I recommend this company to all my pet parent friends. Thank you for making difficult times a little bit easier.
Insurer: Pets Best
By: Jennifer
Excellent service and quick response
Dealing with a sick or an injured animal is very stressful. Pets Best excellent service and quick response gave me some help and happiness during that time. I am so very happy in my decision to get pet insurance.
Insurer: Pets Best
By: Linda
Easier to deal with than personal insurance
Past claims have been processed in 5 days, this one took several weeks. I hope changing to Synchrony hasn't been a detriment to your company. I love the ease of filing a claim simply by uploading a screen shot of my bill. I also love direct deposit of the reimbursement. You are easier to deal with than any of my personal insurance
Insurer: Pets Best
By: Cindy
Payment within a few days
Took my cat Robbie in for his annual wellness visit to my vet and he got his rabies shot. Vet says he looks great, but needs dental cleaning which we scheduled for August. Paid the vet bill and got the receipt which I scanned into my computer and attached it to an email claim form to Pets Best. Received payment to my bank account within a few days. I am very impressed by this insurance company.
Insurer: Pets Best
By: Nancy
Very Satisfied
I have been very pleased with you service. Nationwide has been there for Spirit and myself. Thank you.
Insurer: Nationwide
By: Judi
Great insurance
The lady that I worked with on the phone when I called you poison hotline was great!
Insurer: Nationwide
By: lyndsey
great customer service!
Prompt, courteous service - every time!
Insurer: Nationwide
By: Merry
THANK YOU, FOR ALWAYS BEING THERE FOR MY SOPHIA, AS WE CONTINUE TO FIND OUT WHAT IS CAUSING HER "FEVERS."
THANK YOU FOR ALWAYS BEING THERE FOR MY SOPHIA, AS WE CONTINUE TO FIND OUT WHAT IS CAUSING HER "FEVERS." We could not do this without your help. I have told my friends and family about what is happening to our little Sophia, and I tell them all "THANK GOD, FOR TRUPANION." It was the best decision we every made to get pet insurance thru Trupanion. THANK YOU SO MUCH, AND GOD BLESS. We are praying for our little girl, that God will heal her soon with your help.
Insurer: Trupanion
By: JUDY
just put your money in an account
My experience is nothing but the idea that you were paying for insurance and when it comes time to actually have a concern, coverage denied. What a waste of putting money into peace of mind that you have pet insurance and when then time needed the most, you have nothing. The lady on the phone was very pleasant and sympathetic. Great phone skills but this goes beyond her control. We have an 11 year old boston terrier who was perfectly healthy, only to one day find a scratch on the lens of his eye, (long story made short) his eye needed to be removed. Deemed not accidental which I don't see how else a scratch to the cornea would happen that would happen, and easy for them to say not covered. Nothing else, that was it. At this point its not even about the money, its the principle in which they review and decide on coverage. How can you say something so simple is actually that complicated and wrap words around. I come from a world of customer service and I know if my customers were treated this way I would be out of a job. Save your money, put in to a seperate account and save hopefully for a rainy day that never comes.
Insurer: Petsecure
By: David