Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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No hassles
Very fast and no hassles. I wish my health insurance worked so well
Insurer: Pets Best
By: Rich
Peace of Mind
So far I am very happy with having pet insurance for our companion and ESA Other than making us re XSend the same papers over and over we did get great customer care each contact mahalo I recommending Pet insurance every chance I get to wjoever doesn't know it exist.
Insurer: Embrace
By: john
Efficient, courteous, cost saving and a fun group of people who have my dog Riley's best interest at heart.
I am amazed at how quickly the claim was processed from start to finish. I also need to mention how knowledgeable and courteous the customer care staff are. It is a pleasure to do business with someone who truly wants to do business with me.
Insurer: Embrace
By: Nancy
Making a claim was easy; the customer service is Stellar!
I am very grateful that I invested in pet insurance. My Mercedes became unexpectedly sick with congestive heart failure. Nationwide paid my claim--even when I was referred to a second vet who required me to pay the same exam fee that I had just paid, again. Without this insurance, I could not have afforded the care my kitty needed and she would have died--probably by asphyxiation as I wouldn't have been able to stop the fluid from entering filling her lungs. I have made it a point to let both friends and family know how wonderful this insurance is. Peace of mind is wonderful.
Insurer: Nationwide
By: Jen
PetsBest helped us save Oscar's life!
Thankful to have coverage when we need it most! Taking care of our dog with chronic issues isn't easy and PetsBest always comes to our rescue!
Insurer: Pets Best
By: Elisa
Constantly Having to Appeal Claims Denials to Get Payment
They habitually deny claims, stating everything is a pre-existing condition. I then have to fill out more paperwork for the appeals process to finally get payment. My other insurer never does this and they are so easy!
Insurer: Pets Best
By: Jennifer
Well worth having!
If your dog is curious and adventurous, then I highly recommend Nationwide Pet Insurance. Our beagle mix follows his nose everywhere which has lead to eating bees, cutting his leg and getting to a bag of mice trap baits. Through it all our insurance had been there to help with the vet bills. His latest misadventure has required surgery for an ACL tear and I’m expecting the same great service we have received in the past.
Insurer: Nationwide
By: Terri
I tell everyone
Pet's best has been with me through the loss of three of my pets. They even paid for the cremation and box. They sent me wonderful Sympathy cards for each pet I lost. They have been great with my one remaining cat Sylvester that had to have his leg amputated. I could not have been able to afford that surgery without Pet's Best. I tell everyone about them.
Insurer: Pets Best
By: Terry