Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Love submitting my claims via app
I love the convenience of the app and submitting my claims. However, I bought prescription food from Chewy. Chewy validated my prescription but when I submitted my claim it was denied bc it wasn’t purchased directly from my vet. Now to counter and prove that my vet provided a script I have to snail mail or fax proof for a claim that was originally submitted electronically. It’s inconvenient and a bit backward. Why can’t I submit my supporting documentation electronically? A little frustrated bc my dog will continue to be on prescription food likely for the rest of his life. Will I have to do this each time I submit a claim ? I hope not. Sigh.
Insurer: Nationwide
By: Kim
fast efficient service
I am always pleased with the fast, efficient, and caring service I get from Nationwide about my pet. The claims are easy to file and arrive on time. The reps can be counted on to help over the phone and steer you straight. They give important tips related to my choices of coverage. The staff is timely and knowledgable.
Insurer: Nationwide
By: Jeanne
Thank you for taking care of Sasha!
I am very happy with Nationwide. I am unhappy that I have been told that her monthly medications are covered when I call customer service, but when I send in her claims, they are denied. I feel like that is very misleading. And I wish the claims were processed a little faster. Other than that, I am very happy with Nationwide Pet Insurance. Thank you for being there, "just in case".
Insurer: Nationwide
By: Cindy
The best pet insurance you can have !
Never an issue. Always helpful. Quick reimbursement.
Insurer: Nationwide
By: Gina
I have always received wonderful service.
I have always been pleased with the service I have received. I have recommended your company to many people. We have a litter of puppies and when each puppy goes to their new home, a Nationwide pet insurance brochure will go with them.
Insurer: Nationwide
By: Edna
No hassle reimbursement
I have had my policy since last November and have made two claims which were dealt with in a timely manner and with ease
Insurer: Nationwide
By: Lisa
Very happy with this insurance, I tried others this is the best!!!
Easy to file claims and quick easy reimbursement.
Insurer: Nationwide
By: Linda
Truly Good Insurance
I have only good things to say about this pet insurance. I have had a very good experience dealing with them. Any time I've had to call, I've gotten someone on the phone who was polite and answered all my questions. The claims have been paid exactly as stated in the policy and in a timely fashion. I feel lucky to have them.
Insurer: ASPCA
By: Deborah
Fabulous service
So far everything has been prompt and reliable. The one time I had to call to set up my account, the rep was very friendly and helpful. It was actually enjoyable!
Insurer: Nationwide
By: Teri