Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Top notch customer service and insurance coverage for your pup!
I signed up for dog insurance a few months ago as a precaution but I was honestly still skeptical of if something happened would it be a hassle to try to get covered?
I learned the hard way that accidents happen last year and changed my mindset on my Dixie girl is healthy, I don’t need dog insurance. She is a 6 year old Aussie / Border Collie mix rescue and highly active. However, last year, I started to look into pet insurance and policies after almost losing her to a crazy foxtail incident. She had become septic, they didn’t know why and she had to have emergency exploratory surgery. It took a year to pay off that bill and then decided to get a policy with ASCPA a few months ago for peace of mind. The stress of almost losing your dog and trying to figure out how to pay a very expensive hospital bill is just not something I want to combine ever again.
Today, I am so happy I made that decision to get a monthly policy with ASPCA! As luck would have it or unfortunately, not long after the waiting period was over, Dixie started limping. Turns out she had completely torn her CCL (ACL for dogs) and needed TPLO surgery. Also due to the upcoming surgery, her being inside and other meds she needed to take, we took her off flee meds for the month and she also got a hot spot on her tail from flee allergies. She had aggravated this over night to the point that it needed vet care on a Sunday.
Long story short, all claims were approved with our new plan of $500 deductible and 90% reimbursed. I have always thought of insurance as being a hassle if you do have a claim but after a short period, I am beyond impressed!
In all seriousness, I would like to switch my personal insurance policy to ASCAP.
This was a non hassle process and customer service was beyond caring and helpful! I honestly now feel really happy about the monthly fee with knowing my dog is protected! I highly recommend ASPCA!
The only hiccup for me with processing the first claim was not realizing how and what is needed for new policies which caused a delay ... So here’s my tip for new policies and claims:
The easiest and quickest way to get info that ASPCA needs in order to process your first claim is to call and/or email every vet your dog has seen with the following info request: “I need all medical history records or
Insurer: ASPCA
By: Lisa
Knowledgeable and personable
Andrew was extremely knowledgeable and personable. He was quickly able to assist me.
Insurer: Trupanion
By: Vicki
Honest pet insurance company.
I was worried there would be a loophole but there wasn't, vets best actually covered what they said they'd cover. Previous insurance w/previous dogs weren't nearly as honest!. I have been telling all my doggy friends how wonderful you guys have been!
Insurer: Pets Best
By: Matthew
Very fast claim processing.
Very fast claim processing received my payment by direct deposit in a couple day. Extremely pleased with the overall claim process.
Insurer: Pets Best
By: Hiep
Representatives go above and beyond.
Pet's Best has always been highly responsive. Representatives have gone above and beyond and I believe I have been treated fairly throughout my years with the company. This claim was no exception. Customer service was extremely helpful and went above and beyond and my claim was handled to my satisfaction and promptly as always.
Insurer: Pets Best
By: Jacqueline
Phone call wasn't helpful
I don't feel like the phone call was very helpful. She wasn't familiar with the policy rider I had questions about. She didn't send me the documents she said she would for days and then didn't include the Rider I was asking questions about.
Insurer: Trupanion
By: Renee
Trupanion is beneficial
I have appreciated Trupanion's approach on some aspects of coverage (when one of our cats accidentally ate ibuprofen, for example), but have been really angry about the approach to that same cat's permanent exclusion for dental procedures, even if these may be unrelated to his original dental issue. And I am outraged by the unwillingness to cover an antianxiety medication being given solely as an adjunct therapy for IBD, since this cat has NO anxiety issue. Frankly, I am currently evaluating whether the Trupanion coverage is worth it to our family, and I share our experience with everyone who asks for my opinion on the benefit of insuring with Trupanion.
Insurer: Trupanion
By: Sharon
Always pleasant and friendly customer service.
Always pleasant and friendly customer service. Easy to submit claims online.
Insurer: Trupanion
By: Raili
Trupanion helps us
Trupanion helps us for my dog Sawyer. Prior to joining Trupanion when we got him at 11 weeks, I have never been afraid to go to my veterinarian when he is sick. I do not hesitate to go immediately. Thank you for the reasonable time frame in your checks you send.
Insurer: Trupanion
By: Nanci