Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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We love the protection and care we get from Nationwide Pet Insurance.
Since starting our policy we have had nothing but a great experience. Any question are answered in short order and the coverage is great.
Insurer: Nationwide
By: Amy
great insurance
Nationwide is awesome! I had to make multiple claims when my dog was sick and they paid everything after my deductible was met. They completed our claim very fast and was reimbursed within 2 weeks!
Insurer: Nationwide
By: jessica
The Best Service Experience I've Had With Any Service Organization
Our dog, Dayton (he ain't nothin' but a pound dog), has been insured by Embrace since we brought him home from the Los Angeles Animal Services facility many years ago. Although we had ten doggy "kids" over the preceding thirty years, we had not insured them. After an expensive experience with the tenth, we decided to try Embrace. Embrace made the enrollment process clear and simple. After Dayton's health was assessed, we had an opportunity to look at the coverage, to asked questions, and to receive a quote that represented precisely what we paid. Over the years, we've submitted a number of claims to Embrace, each of which was promptly acknowledged and shortly thereafter paid. There were no arguments nor any technical "outs" asserted by the company. They stand behind their policy and, in my opinion, display the kind of integrity that is becoming scarcer in the customer service world, whether it be insurance or roofing. In short, I could not give a higher recommendation to anyone who cares about their pet, wants the best for them, and is conscious of just how expensive "the best" can be.
Insurer: Embrace
By: Mark
Great service!
This has been a great policy for my Annabella. Service is great and payment is timely.
Insurer: Nationwide
By: Jacqueline
best decision
My puppy has had many visits to the vet in her first 8 months. I have always had positive interactions with PPU, the agents are kind and knowledgeable and my questions are always answered quickly.
Insurer: Pets Plus Us
By: Shawn
Seamless support
We’ve had Trupanion since our dog was a puppy and hadn’t needed it until a couple weeks ago when he went into a sudden health crisis. Trupanion worked with the vet clinic seamlessly and has been wonderful. The clinic staff sing their praises too. We’re so happy that we have coverage with Trupanion and recommend it highly!
Insurer: Trupanion
By: Laurie
Great service
Fast and awsome communication
Insurer: Healthy Paws
By: Tom
All I had to worry about was my fur baby, Embrace took care of everything else.
It is extremely stressful and downright terrifying when your fur baby gets sick. Thanks to Embrace, all I had to worry about was my kitty and nursing her back to health. The claims process is painless and fast. I will definitely recommend Embrace to all my pet parent friends. Thanks so my Embrace, Gabby is on the mend!
Insurer: Embrace
By: Lisa
Great
Great insurance coverage....friendly service and very helpful.
Insurer: Embrace
By: Judy
EMBRACE - Simply the Best!
I am very impressed with Embrace. They are very affordable - yes, the rates increase as the pets age; but still very affordable. I have had accident/illness coverage on my dog since she was about one year of age. She is now eight years old. Without Embrace, I never would have been able to keep up with the vet bills. After my $500 yearly deductible, they have covered everything I submitted at 80% from lab tests, x-rays, prescription medications, surgical procedures, dental work, office visits. etc. For each year you don't get reimbursed for any claims, they put $50 toward your deductible for the next year. I submit my claims online, and their turn-around time is very quick. I have never had a complaint with them in eight years. Also, they dropped some pre-existing conditions after six months. I have friends with pet insurance elsewhere and always hear of their complaints and that other companies will never cover any pre-existing conditions. Embrace has saved me thousands of dollars, and they have saved my pet. I wouldn't go with anyone else, as they are simply the best!! THANK YOU, EMBRACE!
Insurer: Embrace
By: Laurie