Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide pet insurance rocks!
Nationwide pet insurance is so easy to deal with from excellent customer service to ease of submitting claims and quick payments. I’m so glad we have this awesome pet insriance!
Insurer: Nationwide
By: Jamie
My pet insurance helps take one anxiety off my mind.
Pet care can be expensive, but I also want my dog to live the best life she can. Nationwide makes filing claims and being reimbursed really easy, and I've felt supported through my pet's care. Having Nationwide pet insurance puts my mind at ease because I know I won't have to choose between what's best for my pet and the cost of the service.
Insurer: Nationwide
By: Katherine
Very dependable pet insurance!
We are very happy with nationwide. When our wonderful lab injured her paw and then became sick from the medication for that, I knew we would be covered. I feel other insurance come up with excuses even in emergencies not to cover. Nationwide examines the actual information. I appreciate that I have never had to question how a claim has come back!
Insurer: Nationwide
By: Cindy
Amazing!
Nationwide was amazing when we had to have ACL surgery on our mastiff at just 2 years old! Any questions, the customer service team was ready and able to handle it over the phone very quickly. The ease of sending in all of the claim forms for Venus was great and we received our claim check within 2 weeks! We have nationwide for all 4 of our dogs and it is well worth it!
Insurer: Nationwide
By: Shawn
Nationwide's claims adjusters will find the easiest way to save the company money and doesn't care about the pets or their owner
It's abundantly clear that your claims adjusters only care about saving money for Nationwide. Nationwide is a multi-million dollar company that teaches its employees to pinch pennies so that it can get away with providing its customers the least amount of money. Yet, when i call your customer services representatives claim that they are doing everything they can to give me back 1/3 of the cost of the vet appointment. I am so heartbroken and disappointed. I wish I had done more research seven years ago when I was looking for pet insurance.
Insurer: Nationwide
By: Mary
Embrace is a great insurance. No problems & easy to work with.
I am very impressed how my claims are processed. No problem to get pre-certification for surgery if needed. Takes the stress out of it. The only thing I would say would be nice to have would be, if it was made more clearer that when Embrace covers holistic vet bills, that the holistic medications or herbs that are prescribed are not covered. I was kind of suprised with that. Considered they are so much cheaper than getting conventionell meds for same conditions. Otherwise love the insurance. Thank you, Embrace!
Insurer: Embrace
By: Gabi
Comforting, understanding and compassionate
The best customer service ever. Those who are in this position are pet owners and totally get how we feel about our fur babies.
Insurer: Embrace
By: Tami
Provider is slow in response and not caring of insured pets.
Absolute terrible customer service. Took 2 months for them to realize I had sent in all requested paperwork, after submitting/ emailing it 3 times. Then, once the paperwork was "glanced" at Trupanion decided it was a "pre-existing" condition even though the pet had never displayed remotely similar issues before.
Insurer: Trupanion
By: Stephen
Awesome
So my French bulldog started having cluster seizures, she spent 8 days in hospital.. she had MRI she had some abnormality in her brain.. called trupanion they helped and were so happy to help with loca bill.. thank you so much.. my baby doing well 🙏🏼🐾🐕
Insurer: Trupanion
By: Juan
Thank you Nationwide😊
Your personnel have always been very helpful and efficient. This is the first time I have bought insurance and it is well worth it. Again thank you and so does Zoey🤗
Insurer: Nationwide
By: Carol