Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Very user friendly!
Very user friendly! I am not the most technically knowledgeable person and they have made it super easy to file a claim! I am so glad we are with Pets Best Insurance!
Insurer: Pets Best
By: Lylann
Pets Best is always prompt.
Pets Best is always prompt. They are also very nice and friendly
Insurer: Pets Best
By: Carole
Timely claims process.
Processed in a very timely manner and I was happy to see they gave the breakdown and explanation of the items not reimbursed.
Insurer: Pets Best
By: Dave
Exemplary customer service!
My dog, Hero has Epilepsy.....he has to have constant refills for his prescription. The Customer Service has, and I'm sure will continue to be EXEMPLARY! I never have a problem getting reimbursed.
Insurer: Pets Best
By: Joanne
Fast and efficient
Fast and efficient service. Everything it was advertised to be.
Insurer: Trupanion
By: Marie
I tell everyone about Trupanion!
I tell everyone about Trupanion! I wish my human health insurance was as supportive and fast acting as Trupanion!!! My 8 year old German Shepherd has many health issues. Just recently she had emergency surgery for BLOAT. When one chooses to have a breed that can have many different health issues, Dog insurance is a must! We have never been denied a claim from Trupanion. I can not say enough about the communication that Trupanion gives you when dealing with a claim. Trupanion is updated by email/text through every step of the claim process. All of the representatives I have dealt with have truly been real not just reading a script or trying to get me off the phone. They truly are very helpful and care about what is happening with my pet. One of my dog s health issues happened at a time that I was dealing with some serious health issues. I had to call Trupanion to check on something. After a very caring phone conversation, the representative was so kind and she sent a follow up Get Well card for both me and my dog. When I called this past time from the VCA hospital not knowing if my dog was going to live... the representative calmed me down and was so supportive. I am not being paid or given anything to say/write this... I wish more companies were run like Trupanion. I get what I0 pay for and MORE with Trupanion. They truly care, they don't mess around, they just get it done... whatever it is that I need from them!
Insurer: Trupanion
By: Jodi
Friendly staff
Never problems, always amazing friendly staff to deal with. Trupanion always give 100% and I get 100%.
Insurer: Trupanion
By: Lorna
Couldn't Be Happier!
My Doberman Pinscher is 8 months old and we have been battling a strange mass for a few months now. Pets Best has paid every single claim, without questions, for her initial vet visit, diagnoses of the mass, biopsy, surgeon consult visit and lastly, surgery. I am very happy with their service and the fast payment of the claims.
Insurer: Pets Best
By: Karinne
So Thankful I Found TruPanion Insurance For My Gracie
I signed up for TruPanion Pet Insurance not long after I got my little dog, Gracie. I loved Gracie so much, so I really wanted to be able to take good care of her. Getting TruPanion Pet Insurance was a great choice because Gracie was diagnosed with cancer. Gracie had to have very expensive surgery to remove the cancer. When the lab work came back, the Surgeon said they were able to get all the cancer. That made me one of the happiest people in the world. I was fortunate to have TruPanion Insurance. They paid the claim in less than a week, and it was over $5000. I am so happy with the service I received. I highly recommend TruPanion Pet Insurance.
Insurer: Trupanion
By: Ethel