Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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We always get exceptional service when we file claims.
We have only received exceptional service when we have filed claims. I can only say good things about your company. I do recommend you to my friends.
Insurer: Nationwide
By: Tami
The BEST Pet Insurance Coverage EVER!!!
If you are shopping for pet insurance look no further. Go with Healthy Paws! They are the best out there and I have been with others so I know. I have told waiting rooms full of pet parents about how great I have been treated by Healthy Paws. No pet owner EVER wants to say they can't do something to help their beloved pet because the treatment was too expensive. If you have this insurance you will NEVER have to say that and Healthy Paws will never let you down. My beloved Golden Retriever, Cali, recently passed away. She was covered by Healthy Paws. When she got cancer they were there every step of the way helping me cover the vet bills. I will be FOREVER grateful to Healthy Paws for coverage. I have 5 other pets covered by them and I sleep well at night knowing I have the BEST pet insurance out there! Thank you Healthy Paws!
Insurer: Healthy Paws
By: Cherri
He’s much better.
Nationwide did a great job in communicating with me and keeping us informed.
Insurer: Nationwide
By: Lawrence
Quicker than expected
The claim documents were easy to submit and the review and payment was processed much quicker than I expected.
Insurer: Pets Best
By: Molly
Very Easy
Maggie almost tore her toenail off, went to the vet, then came home and processed the claim through the website. Very easy and received an email very soon about the claim. Thanks!
Insurer: Pets Best
By: Beth
Fantastic
The submission for claims is quick and easy and you get a quick response. It is absolutely wonderful that there is a company that understands the value we place on our pets and they share in that.
Insurer: Embrace
By: Everett
Easy, convenient service with great coverage
Our golden, Duke, has had a very healthy life. He recently was diagnosed with a mast cell tumor. I purchased health insurance for him when he was little because I never wanted to have to decide between the best care or his life in a serious situation. Embrace covered all his costs and we were responsible for our portion + his deductible, saving us approximately $3,500. It was such a relief! I put the claims in and they were approved and paid within 3 weeks of service. We recommend Embrace to all our family and friends, most of whom have switched their pet insurance or purchased it for the first time because of the good experience we have had! Thank you!
Insurer: Embrace
By: Danielle
Great pet insurance
I have no complaints they have been great.
Insurer: Nationwide
By: Lisa
Fang is in good hands
Fang had two broken teeth and Was pleasantly surprised that my claim was handled quickly and completely
Insurer: ASPCA
By: Anna
Wouldn’t be without nationwide pet insurance!!!
Awesome customer service
Insurer: Nationwide
By: Cheryl