Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very Easy!!
Been extremely happy with my pet Insurance. So easy to make a claim. After a vet visit I just enter all my info online. Usually within a couple weeks I have my insurance check. I wish my own insurance was this easy!
Insurer: Nationwide
By: Bruce
I will only ever insure my pets through Nationwide.
Nationwide is by far the best insurance company for pets. They seem to be the only company that understands that pets are not just pets, they are family. Excellent customer service with speedy resolution of claims. My wife and I have used other companies for our pet insurance, but never again will we look beyond Nationwide. Hands down, the best company.
Insurer: Nationwide
By: Matt
Easy to file claims
The company is very helpful and easy to file claims with and a very speedy return.
Insurer: Nationwide
By: Lee
Thank you for making me a confident client!
Every rep I spoke with was helpful, understandable, and knowledgable. After letting me know additional medical records were needed the claim was paid out very quickly. Thank you for helping me care for my fur baby!
Insurer: Nationwide
By: Alessandria
Excellent Service
Excellent customer service and quick processing time.
Insurer: Nationwide
By: Alison
Easiest claim submission
Our fur baby had a serious injury that required surgery. I submitted the claim using the iphone application which was quick and easy. Within 1 week I received confirmation that my claim was received & approved and the following week the reimbursement was received. The process was quick and easy and I would recommend Nationwide Pet Insurance to all who have a fur family.
Insurer: Nationwide
By: Andrea
Great and quick responses
I am so pleased with this insurance policy. I have been answered quickly and receive checks in a timely manner. I also feel like I am reimbursed a very fair amount.
Insurer: Nationwide
By: Erica
Quick, Easy, Painless!
My most recent visit was to get medication for my rottie. The meds set me back a few hundred dollars. However once I got to my car I opened up the app, took a picture of my receipt, and easily submitted my claim. That was all there was to it! My funds were directly deposited back into my bank account in less than 3 wks. Quick, Easy, and Painless.
Insurer: Nationwide
By: Liz
Glad we did it!
I have always been happy with your service but your timeliness in processing claims needs to approve. Also if you need something that is missing to process a claim you should reach out to your customers and not via postal mail because that further delays payment while we wait for your letter. Nowadays we can scan/email information over quickly.
Insurer: Nationwide
By: Cynthia