Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very happy with Pets Best
Very happy with Pets Best. Easy, quick process. Pets Best keep me informed throughout the process.
Insurer: Pets Best
By: Kevin
Amazing coverage
Amazing coverage with a more than excellent customer service !!!!
Insurer: Pets Best
By: Samir
Very pleased with the process
I was very pleased with the process. I just submitted the claims and was contacted within days. I was contacted a few days later with the results of my claims. Very prompt notification. Thank you
Insurer: Pets Best
By: Maria
This is the best insurance we have used!
This is the best pet insurance we have used. The claim is easy to make, it was fast, and the payment was easily transferred directly into my bank account. Everything the representative told us was true (and my husband and I were VERY skeptical after the last company we tried). We have told everyone who asks us about how easy this company is to deal with. Thank you!
Insurer: Nationwide
By: Cindy
Simon's Emergency Subcutaneous Ureteral Bypass Surgery
Nationwide Pet Insurance is amazing. My 4 year old cat, Simon, had a ureteral obstruction on 4/16/19. He was hospitalized for six days total due to his obstruction and the resulting surgery and he was seen at three different hospitals including a specialty clinic and ER. Simon had a $7,500 Subcutaneous Ureteral Bypass (S.U.B.) system surgically placed at a specialty clinic in Seattle (3 hours away from where I live) after 4 days of work up. The total expenses were ~$14,000 and I only ended up paying $1,600 out-of-pocket. Nationwide saved Simon's life. This surgery is not done very often because usually pet owners cannot afford it. The doctor who did Simon's surgery is only one out of a few in the state that can and said he only does roughly 12 a year. I am so thankful I have pet insurance because I was able to help my kitty. I am thankful for Dr. Patete, Dr. Stockdale, Dr. Seekins, and Dr. Nash who saved him and for each of their teams that gave him so much love and provided the utmost care to him and me. I would also like to add that my claims were processed in less than the 30 days that they say it could take and I was reimbursed in a very timely manner. Thank you Nationwide for everything! Simon is so special to me and I am so happy he is healthy and happy again.
Insurer: Nationwide
By: Bailey
Best Pet Insurance Ever!
One year ago, our 3-year old Pitbull was diagnosed with T-Cell Lymphoma. We were devistated. Our sweet boy, Chappie, has gone through many sessions of extensive chemotherapy and is now in remission for the second time. Healthy Paws has made this treatment for our pet possible. They are absolutely amazing! They are the best choice for your pet insurance! They care about the health of our pet and show us by checking in and paying all claims prompty! We love and appreciate you Healthy Paws! Thank you for taking great care of our Chappie! Dana F. - Las Vegas, Nevada
Insurer: Healthy Paws
By: Dana
We love having pet insurance
We've had pet insurance for more than 10 years and it really has helped us manage our vet bills for all three of our pets. Nationwide (formerly VPI when we first enrolled) has been very fair in their claims processing and the customer service is excellent.
Insurer: Nationwide
By: Dawn
I never thought it could be this great, Nationwide Pet Insurance is “the best”
They really care about my dogs. All claims are processed immediately no question asked and the check is in the mail within a week.
Insurer: Nationwide
By: Fen
N/A
Great business, always clear and concise. Easy to make claims.
Insurer: Nationwide
By: Karina
Always reliable and fair with timely claim payments
Very efficient payments with great explanation of benefits.
Insurer: Nationwide
By: Julie