Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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We love Nationwide Pet Insurance
We love Nationwide. You have taken great care of our three dogs for over 13 years. I recommend you all the time.
Insurer: Nationwide
By: Joel
Healthy Paws Beats All Other Pet Insurances
My 15 dog JJ has had 2 operations and 1 stroke in the past year and I would not have been able to take him to my vet and a speciality animal hospital if not for Healthy Paws and their level of reimbursement. Healthy Paws reimburses quickly and are easy to talk to on the phone. I really feel that they care about my JJ and I know he would be a little sick guy if not for Healthy Paws.
Insurer: Healthy Paws
By: Francine
They are the best!
Aspca Insurance is responsive user friendly and transparent.
Insurer: ASPCA
By: Parisa
Helps with vet bills - which can add up!
I really appreciate the help with vet bills!
Insurer: Nationwide
By: Tina
Great coverage and caring employees
I can't speak highly enough about Healthy Paws. I got a Havanese puppy at 8 weeks old and insured him with them after a lot of research. Thank goodness I chose them. At 9 months my little guy had two adult teeth stuck underneath impacted bone. We had to pay $2k for a dentist to drill the bone away from his teeth and I was certain no insurance would cover dental work and if they did I thought his case would be excluded , but they actually covered it! And then, about 2 weeks later they actually emailed me to follow up and see how he was feeling which I thought was super sweet. And the email did not read as if it was auto-generated, so it was nice to see they actually care. Id give them more than 5 stars if I could!
Insurer: Healthy Paws
By: Reese
Really poor service
Very, very disappointed in ASPCA Pet Health Insurance. They've made me wait over 2 months to process a claim and I'm still waiting. I've had to call them twice as my claim kept changing status into "needing information". When I called them, they had contacted the wrong veterinarian. I'm feeling pretty ripped off, as they've been happily taking my money for 3 months. Also, there's no way to cancel the policy online, which means they're taking even more of my money until I can get in contact with them again. I'm surprised that other reviews have been so positive, because my experience has been terrible.
Insurer: ASPCA
By: Liz
I recommend Nationwide to every pet owner I meet!
I am extremely happy with the timeliness of response from Nationwide. They are very fair in terms of covering claims and take the time to fully explain each and every claim response. I am very happy with them and highly recommend them. No pet owner should be without insurance.
Insurer: Nationwide
By: Cheri
Nationwide is the best!
Nationwide makes it so easy to submit the form and get coverage for my pooch. I recommend this stellar company to every one of my friends.
Insurer: Nationwide
By: Amanda
Trupanion is not the typical insurance company that only cares about money, Trupanion and the employees are really outstanding.
Don't waste a minute choosing Trupanion, I cannot imagine an insurance company that has instilled compassion in their team members and which the company backs up with their actions.
Insurer: Trupanion
By: Dwain