Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wonderful in all aspects
Pets Best has been wonderful in all aspects. They process claims quickly and pay quickly. I am very grateful that I have the coverage.
Insurer: Pets Best
By: Molly
I recommend Pets Best
The process of filing a claim is very easy and the claims decision is done very quickly and fairly. I would recommend (and have) Pets Best to other pet owners.
Insurer: Pets Best
By: Kim
This is the best and easiest insurance I have!
I would recommend this to any pet owner! It’s so simple to use with the app for claims. Everyone is so kind. We get wonderful emails “notes”, quickly paid claims. It’s a win!
Insurer: Nationwide
By: Pamela
great coverage, fast and easy to submit claims and get reimbursed
I am so glad that I got HealthyPaws insurance for my dog while she was a puppy. Insurance has saved me thousands of dollars as she developed chronic urinary tract infections that led to kidney issues. Because of the coverage, we were able to catch these problems early, could afford aggressive testing and treatment that saved her life. Now that our dog is healthy but requires numerous daily medications to manage what turned out to be an autoimmune issue, HealthyPaws' 90% coverage and FAST claim review and reimbursement process is a godsend. The app is easy to use - I take a photo of the vet bill before even leaving the office, and am reimbursed by direct deposit within days.
Insurer: Healthy Paws
By: Isaac
Prompt courteous service; knowledgeable staff
I have insurance for two cats. The plan covers a wide range of services. I like that it includes a preventative care option. It was a nice touch that someone called to ask how the cats were after their checkup. The customer service reps are very nice.
Insurer: ASPCA
By: Geralyn
Pets Best the best insurance
I have tried 3 different pet insurance companies and I must say I will stay with this one. They make filing claims very simple and get your money back to you fast.
Insurer: Pets Best
By: Cindy
I am so grateful!
Our 'Charlie' has been trough some very trying times with developing heart issues and developing Cushings disease. We were able to get him all the care and medications that he needs to live a healthier life with us. We could not have gotten the care for him if not for Trupanion. Trupanion spelled out all that we need to do for our claim procedure and let us know where we stood and what they were doing to help us financially. THANK YOU SO MUCH, TRUPANION!
Insurer: Trupanion
By: RuthAnne
Best Pet Insurance out there!
Filing a claim has never been easier. Response time is always prompt and fast. Thank you for peace of mind!!
Insurer: Nationwide
By: Diana