Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Oh my gosh, you guys are awesome, that was so nice of you to check on Snickers! It's is such a help to have help with his costs!
I'm so thankful to have you guys to help me with his expenses. It is so nice that you care enough to check on him! Thank you!
Insurer: Nationwide
By: Shelli
easy to work with and great coverage
Everything went well with the claims and it was easy and quick response times
Insurer: Nationwide
By: Karen
Duncan's mom loves Nationwide
Nationwide is the 3rd company I've had experience with regarding Bailee and the first for Duncan. It will definitely be the last and best for both. Easy to file claims and quick processing makes it easy to keep track of them.
Insurer: Nationwide
By: Nadine
Thank you
We love nationwide. Thank you for helping us with our furbaby.
Insurer: Nationwide
By: Shannon
Best insurance I acoukd ask for
Excellent service. Makes it easy to process via fax. Generally 30 day turnaround. Very grateful for this.
Insurer: Nationwide
By: Kathy
Experience is worth the money
We've had a good experience submitting claims (super easy) and getting reimbursed for our dog's (Odin) care. I've also had to call in once and the rep was super helpful in that he was able to help without escalation. He also seemed to genuinely care about our experience and it made me quite happy that Nationwide provides our insurance.
Insurer: Nationwide
By: John
Amazing!!!
After reading mixed reviews on this policy, I was nervous about the insurance not paying for my puppy injured leg. But I read the policy and I had hope they would. And as expected, they paid it all after my deductible and it was fast process. I don’t know why the negative reviews. The customer service are super amazing and they actually care and the process is super easy and fast. Just read the policy to know what you are covered before writing a negative review. I would continue with Pets Best. Thank you thank you thank you!!!
Insurer: Pets Best
By: Mercy
Thank you for saving our best friend
Our boy Kennedy recently became very sick with pneumonia and secondary gastrointestinal issues. After two days of inpatient care, we were told he would need to be placed on ICU at a pet hospital if we were serious about saving him. The costs of the ICU would have been financially devastating, but we knew we had to help our little man recover and we knew Nationwide Pet Insurance had our back. Thank you for allowing us to make the decision to get the care Kennedy needed, instead of the difficult choice so many pet owners have to make. We can’t recommend Nationwide enough!
Insurer: Nationwide
By: Heather
Old Claim Neglected
A claim from the date 12/11/2018 (for Bonnie, C-2258255) required follow-up documentation from our vet, which has long since been supplied (at least once for sure, perhaps twice) but the claim has not been revisited based on that information. It currently is listed as 'settled.'
Insurer: Nationwide
By: Bruce
Long waiting time to process a claim
Long waiting time of claim process and also once the claim was processed the fund for this diagnosis or problem has reached the maximum and no money left but the pet’s problem was has not cured yet. What is this insurance for?
Insurer: Nationwide
By: Jing