Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great company, excellent customer service
Very glad that I took the advice of a family member to get this insurance for our dog Ginger. The company is very easy to contact and claims faxed in are paid in a timely manor.
Insurer: Nationwide
By: Heidimarie
Thank you for your concern for my beautiful Sofia and helping with her Vet costs
I am very pleased with the assistance for Sofia's medical care
Insurer: Nationwide
By: Patricia
Thank you, Embrace
With vet costs escalating just like human medical costs, having an Embrace plan is a great help. Great customer service, too.
Insurer: Embrace
By: Lucille
Top quality service - exactly as needed and expected.
Top quality service - exactly as needed and expected.
Insurer: Nationwide
By: Robert
Recommend your plans.
As a customer for many years (3 dogs), I have been very satisfied with your company.NMBh8
Insurer: Nationwide
By: Jean
Efficient claim process
Very happy with the prompt processing of the claim and th ability to check the claim status on line
Insurer: Nationwide
By: Ken
Pets Best is awesome!
I had to submit a claim for my dog that suffered a torn cruciate ligament. Filing the claim with Pets Best couldn't have been easier and they processed my claim so promptly. When I called with questions the customer service reps were knowledgeable and very nice. I would recommend Pets Best Insurance to anyone who loves their pets!
Insurer: Pets Best
By: Joanne
Amazing service
We have always been paid in a timely manner and any customer service we have needed to talk to someone they have been friendly and very helpful. Thank you!
Insurer: Nationwide
By: Dawn
Prompt and timely insurance processing
I have submitted bills over the years, and they have always been processed as quickly as possible. I have had the pleasure of speaking to customer service, and the people are kind and show concern for their clients.
Insurer: Nationwide
By: Donna
Nationwide ROCKS quick claim handling and great customer service
Nationwide ROCKS quick claim handling and great customer service. I would recommend highly.
Insurer: Nationwide
By: Virginia