Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent service
Excellent service and highly recommend them for your pet insurance
Insurer: Trupanion
By: Candy
Excellent service and coverage
Great service and excellent coverage when there is an illness or accident
Insurer: Trupanion
By: Debbie
Trupanion Was There For Me When My Gracie Was Diagnosed With Cancer.
I was heartbroken when my little dog, Gracie was diagnosed with cancer. Gracie had one surgery, and the lab work said they didn’t get all the cancer. Then Gracie had to have a more extreme surgery removing more tissue. This time when the new surgery team got the results from the lab, the Doctor said they got all the cancer. I was so happy and thankful. Trupanion Representatives were always there taking care of my claims, and showing how much they truly cared about Gracie’s health. I highly recommend Trupanion. If you really love your Pets, take care of them by getting insurance with Trupanion. I know I’M so glad I did.
Insurer: Trupanion
By: Ethel
EXCELLENT SERVICE AND RESPONSE TIME
Dexter had Patellar Luxation, I called pets best and asked them if this would be covered, they said yes, it was going to cost $2100.00. Within 21 days Pets Best had paid the Vet $1,12.58 and paid me $336.52, that was part of my deductible which was $1,000. the service from Pets Best over the years has been fantastic, when you have to come up with money for your furbaby you do anything that you can. The service that I received was FANTASTIC, I would recommend pets best to anyone that needs pet insurance.
Insurer: Pets Best
By: Marilyn
Customer service staff was great.
Customer service staff was great. They sent a signed card after my dog crossed over. They answered all my questions during the process.
Insurer: Trupanion
By: John
I've always had great customer service
I've always had great customer service when speaking with a Trupanion person; my recent conversation with Angie was also great, very personable, compassionate, professional, polite and engaging. A month or so ago I referred my daughter, Carrie Becker in NH, to Trupanion.
Insurer: Trupanion
By: Machelle
I've always had services from Trupanion.
I've always had services from Trupanion. The representatives have always been helpful and kind. Most importantly, attentive.
Insurer: Trupanion
By: Karen
Very easy and quick claim process.
This was my first experience filing a claim for my new puppy. Submitting the claim and uploading the invoice through my laptop was very easy. I received emails about the status of my claim and was pleased with the response time for completing my claim.
Insurer: Pets Best
By: Cheryl