Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is on my side
Nationwide reps are awesome! Always available to answer any questions with a smile! So happy I switched to NW!
Insurer: Nationwide
By: Theresa
Embrace is great
The first few years I didn't need to use the sickness/accident claim. Over the past six months I have had to use it several times. It has been easy to submit claims, and the turnaround time to approve and pay the claim has been excellent. I was surprised with how much Embrace covers. I am very happy with Embrace and would recommend it to anyone.
Insurer: Embrace
By: Diane
TRUPANION is THE BEST pet insurance from A to Z!!!!
TRUPANION is as AMAZING pet insurance company! We are so lucky to have found TRUPANION for our fur babies!
Insurer: Trupanion Canada
By: Lenna
Healthy Paws has done nothing but allow us to keep our nutjob Boxer healthy (for a Boxer) with no questions asked.
Without Healthy Paws, my Dog wouldn't be with us today. There's no way we could have afforded all the treatment and surgeries my unlucky Boxer Daughter has needed over the year. It has been a hassle free experience from day 1, and they've only ever shown earnest care in the well being of our furry family members.
Insurer: Healthy Paws
By: Kevin
Best Coverage, No Hassle Pet Insurance Available!!!
Highest quality, best coverage pet insurance available by any company in the market!!! Efficient, effective no hassle claims processing! Thanks Nationwide!
Insurer: Nationwide
By: Jim
Very Satisfied Customer!
Our dog was unexpectedly very sick in a very expensive way. I couldn't be more glad that we had Healthy Paws catastrophic, 80% coverage insurance. Based on my own experience with my human health insurance, I was expecting some push back from Healthy Paws as our bills continued to pile up. Instead, Healthy Paws quickly approved and reimbursed my claims, even checking in on my dog! What a great company. Would recommend to anyone.
Insurer: Healthy Paws
By: Meg
Trupanion is awesome!
My dog was diagnosed with cancer and needed surgery to remove. Trupanion gave a pre-approval within 48 hours. The Vet's staff filed for it. I never picked up a phone or sent an email. Trupanion's process was smooth and easy for all involved. I couldn't be more appreciative because being with my dog - not a bureaucracy - through this, and not stressing over a huge Vet and surgeon bill was awesome! Thanks to Trupanion!
Insurer: Trupanion
By: Doreen
I am extremely pleased with this pet insurance.
I am so happy to have Nationwide Insurance. Since Baxter was diagnosed with Addison's disease last year you have covered a substantial amount of my costs and it truly has helped. I have told many of my friends and family about your services. Thank you so much!!!
Insurer: Nationwide
By: Elaine
Thank you
I appreciate the response time in filling my insurance claim. Missy is doing well and I appreciate that your insurance company helped with expenses so I could focus on her recovery. I have been really happy with your company and use you for insurance needs on all my pets. Thank you for your help.
Insurer: Nationwide
By: FRENCH,