Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great pet insurance
Great pet insurance. Easy to work and processed my claims quick. The agents I spoke with answered all my question they were very helpful. I recommend this let insurance.
Insurer: Nationwide
By: Patty
The worst insurance company ever.
Claims take forever to get back to you. When you call to inquire, you get it is still processing. Months will go by. I have been an insured since 2004. I’m seriously investigating other agencies. I have recommended nationwide to other people. They have all dropped nationwide because of poor service.
Insurer: Nationwide
By: Verónica
helpful with coding for claims takes a little while for your claim check
everyone told me to get Healthy Paws but so far I have been happy with Nationwide. They have tried to accommodate me as they can
Insurer: Nationwide
By: jodi
Great experience.
I had a great experience with submitting my claims for the first time. They processed the claims in a timely fashion.
Insurer: Embrace
By: Tracy
Love nationwide
We love nationwide! Great customer service and great coverage. It eases our minds when we have to take our boy to the vet knowing nationwide has our backs! Thanks nationwide!
Insurer: Nationwide
By: Megan
Claims, Sincere caring, best insurance company
My Rosie who is a morkie, just gave birth to 3 beautiful puppies. Nationwide was there for me through the pregnancy, the birth, and the small issues after the birth. I could have called them 24/7 they were never closed. Which was great at night or the weekend when my vet wasn't there. they listened to all my questions, helped me with such care and kindness, and called me to follow up to see how Rosie was doing. Who does that!!! I am so satisfied with all your help at nationwide, I wish I could find insurance like this for my own health insurance. Thank you to all of you that helped me get through Rosie's very intense and exciting time. The puppies are doing great and sooooooo cute. I am keeping all of them.
Insurer: Nationwide
By: Nancy
My girls were saved by healthypaws THANKS & blessings
I am so thankful that I chose Healthy paws for my dogs Annya and Belen. Never wanted something bad happen but it did. Sadly the young one was diagnose with chronic liver diseases, and since then so many bills so much pain trying to save her. She wa suffering and now seems that she is better. HEALTHY PAWS has being there, prompt fast, with the claims, supportive, am wordless they save my girls life, my life too. She is not out of the woods, but we are trying. E celle t customer services. STRONGLY recommended, and I tell at the dog pars and friends about HP. 100 stars for them.
Insurer: Healthy Paws
By: Elizabeth
Fabulous Service with Great Benefits
I am very impressed with the level of service and coverage we have received on our labradoodle who seems to have to be at the vet every week. Claims get paid immediately and a check for a good percentage gets sent within the week. Constant updates are provided about the status. Excellent coverage for my 2 year old doodle. I always recommend on social media to all dog groups. I’ve used them for all of my dogs.
Insurer: Hartville
By: Caryl
The best Pet Insurance
Health Paws Pet Insurance is the best. My pets and me thank you and greatly appreciate Healthy Paws Pet team for quickly process our claims that helps to put me financially peace of mind while I try to put my baby back to the healthy and happy dog again. Their customer service is best. I would recommend Healthy Paws Pet Insurance to all the Pet’s parents.
Insurer: Healthy Paws
By: Jenny
Expensive but worth the piece of mind knowing that Sophie is getting great coverage
Excellent service and coverage. Would highly recommend
Insurer: Nationwide
By: Ronni