Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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better online banking services
Hi I have had great service with Nationwide and love the electronic deposits you are able to make; however, this last time I had difficulty on the banking end, Chase. I could not remember my password and had the most difficult time working with them to get a new password. I reached the deadline and had to have my reiembursment mailed to me which ended up taking a very long time.
Insurer: Nationwide
By: Katherine
Good
Overall Nationwide is great ! The only issue is the payment ...we were told -payments would be about two weeks ! They have been taking about a month. Breeze is doing much better ! Thank you :)
Insurer: Nationwide
By: Trevor
Awesome bill processing and customer service!
Very pleasant to deal with and customer service department is very cordial and considerate!
Insurer: Nationwide
By: Debbie
Excellent Serviceing of claims and reasonable rates for insurance
Have two dogs enrolled with Nationwide Ins. Excellent servicing of claims submitted for the past five years for one dog and three years for the other. Never had a dispute on any claim submitted as the reason for any decision is on the form and after review of the policy always in accord with the policy. If you ever have any questions just call and a well qualified associate is ready to be of assistance. I do recommend Nationwide for assisting in keeping my dogs in the best of health.
Insurer: Nationwide
By: John
Once again Pets Best have been outstanding covering Kentous expensive medical costs for detached retinas and a gastro infection.
2 visits to NCState emergency, 3 more to different vets. Total cost close to $5000.00 we received 80% back and Kentou is doing much better. Thank you Pets Best for your excellent response, we highly recommend them to all pet owners!!! Lauren and Pete.
Insurer: Pets Best
By: Pete
Premiums can be a little high, but peace of mind
We've been with Nationwide (formerly VPI), since our pup was brought into our family. While I have been through a few iterations of different policy types, Nationwide always has been friendly throughout the policy term (quotation, renewal, claims reevaluation). The agents have always walked me through fair options when I've had questions about a claim or deciding if I needed to switch policies during renewal. An extra benefit of Nationwide policies is the helpline, which lets you call in and speak to a person about your pet's symptoms before going to a vet at 2AM (both times the advice has been monitor and take the next day, which the vet agreed with). I would recommend insuring a pet through Nationwide if you are looking for pet insurance due to their strong customer service and support throughout the policy term.
Insurer: Nationwide
By: KC
Great Coverage
Highly recommend Nationwide Pet Insurance with Wellness! In fact, I tell everyone I talk to with a dog. Both of my French Bulldogs are insured and it has been a lifesaver! From puppy vaccines to swallowing a bee to skin infections, Nationwide is there to help cover costs. The claims process is so simple! You can submit you claim via the app before you even leave the vet... it's amazing!! They tell you up to 30 days but it's typically much faster. We compared many different policies and Nationwide offer the broadest coverage. I can't speak highly enough!
Insurer: Nationwide
By: Dani
Stop Delaying the Processing
I have not been reimbursed for Ollie’s claims. I was told my account was under review and it would be 30 days max. I called and explained my dissatisfaction and was assured it was almost complete. I just received a letter saying it would be another 30 days. I need a decision so that I can choose a different company of Nationwide continues to delay.
Insurer: Nationwide
By: Tracy
Healthy Paws pet insurance providers are AMAZING!
I am so thankful for Healthy Paws pet insurance. My bulldog has chronic pneumonia, among other health issues. The staff at Healthy Paws has been so caring and wonderful to work with. They reimburse us immediately upon receiving a claim. If I have any questions, they are always kind, compassionate, knowledgeable, friendly, and professional. They even email me just to see how Cash is doing. They send him hugs too!! We have been with Healthy Paws for 3 years now. They have become my dog's "Healthy Paws Family." I often say if it weren't for Healthy Paws, we would probably have to surrender our bulldog due to health care costs. Knowing Healthy Paws has us covered has meant that we get to keep our bully baby. I highly recommend Healthy Paws for your pet insurance providers. You won't be disappointed.
Insurer: Healthy Paws
By: Rhonda