Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Best Insurance Company Ever
This insurance is the best company ever. They make submitting a claim easy and painless. I called to make sure the service my vet recommended me was going to be covered and it was, so then all I had to do was make sure I submitted the vet visit notes along with the bill and the check came in the mail the next day. I now leave a copy of my insurance claim with my vet and just sign it every time I need to come in. It's fantastic!
Insurer: Nationwide
By: Thea
very thankful to have Nationwide on Jack's side .
Thank You for your timeliness is response
Insurer: Nationwide
By: Debbie
They are fabulous!
I recommend this insurance company whenever I have the opportunity! They are great and I was so lucky to have them recommended to me!
Insurer: Nationwide
By: Judy
Amazing service!
We are so lucky to have insurance for Louis through Nationwide. It has been worth every penny and we’ve been reimbursed so easily without issue every time we’ve filed a claim. A couple of years ago he had to have emergency surgery and it was so nice to know that paying for it was one less thing we needed to worry about. The customer service we’ve received any time we’ve called has been stellar.
Insurer: Nationwide
By: Brooke
Nationwide is perfect in every way: great service and turnaround time from sending in a claim and reimbursement.
Excellent company! Great service and extremely reasonable reimbursements which help us give our precious dog the very best care. Many thanks to them👍😘
Insurer: Nationwide
By: Janet
You guys are the cat’s meow!
My 2 cats have been insured through Nationwide for 1.5 years and it’s been a great experience for them (the cats) and me. The few times I needed to call were handled very professionally with agents who are pet owners themselves, so they speak my language. Always very polite. My cats give them 2 paws 🐾 up!
Insurer: Nationwide
By: Allison
Almost 10 Years!
I’ve had this insurance on Beau for almost 10 years now...I think that says it all! Never a problem, always excellent service! Thank you!!
Insurer: Nationwide
By: Carol
Nationwide Stands by their Word!
Howie, our Golden Retriever of ten years, is one of our cherished dogs and is definitely part of our family. We have had VPI-now Nationwide throughout Howie's life. Last month we learned that Howie had bone cancer. We are heart broken. The definitely positive part of this hard time is that Nationwide has stood by us as we go through this time. If it wasn't for Nationwide, we would not be able to still have Howie. Howie is doing well at this time and we are enjoying the time we have. He loves going to the park and camping with us. THANK YOU, NATIONWIDE! WE WOULD DEFINITELY RECCOMMEND YOU TO ANY PET OWNERS! JOY & RICK AURELLA
Insurer: Nationwide
By: Joy
Excellent
Excellent professional service, friendly and very helpful representatives, highly recommended
Insurer: Nationwide
By: Tony