Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Slow customer response after a call
I called for help to reset my password. I was on hold for 20 minutes and then told they would have to call me back the next day. We agreed on a time and still haven’t heard from the company.
Insurer: Nationwide
By: Madelyn
Nationwide Pet Insurance has been amazing and helpful!
I am so thankful for Nationwide Pet Insurance. They have been so helpful with the billing. Amazing company!
Insurer: Nationwide
By: Dawn
Great all the way around
We have had Embrace for several years and have always found them to be easy to wok with and both prompt and helpful in settling claims. Our pet has had a couple of significant medical issues and dealing with Embrace has always been one of the very least stressful parts of dealing with the pets issues. Their rates are reasonable and their service is excellent, what more could you ask!
Insurer: Embrace
By: Pamela
Pets Best is always there for us
As always, Pets best is always there for us. Can't be happier.
Insurer: Pets Best
By: Charity
Excellent
Speed of response is always excellent, and filing process is simple.
Insurer: Pets Best
By: Teresa
Exactly what I want
This was exactly what I want in a claims process. Simple, quick, and easy to understand. Just log on, fill out the form, upload the receipt, and boom done. The only thing I'd like more would be an email letting me know when it was accepted. I got these in the past, but not for this most recent one.
Insurer: Pets Best
By: Stephanie
Always a positive experience
I have always had a positive experience with Pets Best. The ease of filling a claim, positive communication when speaking to customer service, and the details of what is and is not included in my policy. I truly appreciate their care and concern for my pets.
Insurer: Pets Best
By: Ruth
Claim was processed quickly
Claim was processed quickly and I was notified of one delay that caused the payment to be delayed.
Insurer: Pets Best
By: Gary