Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Very Impressed
I am very impressed with the professionalism and personal care that I have received recently on my last two calls/conversations when I have called with questions.
Insurer: AKC
By: Dawn
Took care of us
this lady rocked! super helpful and even called us to take care of our problem.... She needs a raise or at least buy her lunch... This level of service is rare these days...
Insurer: AKC
By: Pam
Always very quick and fair.
Always very quick and fair. Thank you!
Insurer: Pets Best
By: Sean
Always have positive claims experiences.
I have always had very positive experiences with the many claims that I have filed. Pets Best has always been very fair and accurate.
Insurer: Pets Best
By: Richard
Easy to use and quick processing.
Very easy to use and very quick and efficient processing my claims. I've recommended pets best insurance to many friends and family.
Insurer: Pets Best
By: Meghan
My claim was processed SO FAST.
My claim was processed SO FAST. I was a bit unclear as to how the math worked but I called in and was told that the co-pay I owed was on the entire bill as submitted, not on the net amount after taking off the deductible. That made sense and it's all very clear now.
Insurer: Pets Best
By: Michelle
Great customer service.
Great customer service. But I thought more would be covered
Insurer: Trupanion
By: Laurie
extremely fast
extremely fast response time for both preapproval and claims.
Insurer: Trupanion
By: Daphne