Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Long process
The process is flawed. A couple of times I had to re-submit paperwork. It took excessively long for the claims to finalize. My health insurance doesn’t take as long as this one. I made a couple of calls to customer service. One call was pleasant but the second call seemed I was wasting their time
Insurer: Nationwide
By: Barbara
Easy and quick reimbursement from claims
ASPCA has been great with our dog Stella. They are very nice over the phone and will check in to make sure everything is ok with Stella. The claims are easy to submit on their app. I’ll definitely renew with them again.
Insurer: ASPCA
By: Jay
Great plan
Very fair reimbursement rules and great customer service. Company keeps customers up to date by email and letters.
Insurer: Nationwide
By: Jennifer
Nationwide Pet Insurance has been a life-saver!
Our now almost 15 year-old pug had pancreatitis a little over a year ago, and we almost lost her. Nationwide had our backs because we didn't have to worry about the hospital/vet/medication bills while we were nursing her backing to health! Since she's an old girl, she's having difficulty walking because of some back issues and she's receiving cold laser treatments which have literally changed her life! She's walking and happy again, and Nationwide has been there for it all! Customer service has been outstanding, and i'm grateful for this wonderful insurance! Thank you, Nationwide!
Insurer: Nationwide
By: Kate
Claim
No issues with customer service(very nice reps) or the insurance itself, just the time it takes for me to get my money back, it is way too long to wait for.
Insurer: Nationwide
By: Dolly
This is a great insurance
Great company very informative and helpful. I feel like my fur babies are not just a way to make money but family too nation wide
Insurer: Nationwide
By: Amanda
Easy to use and quick turnaround on claims
Great service and communication
Insurer: Nationwide
By: Ian
I am very pleased with Figo
I have had Figo coverage for one year. The customer service is excellent. If you have questions they are eager to help and explain well. They are always pleasant and helpful. I love how I can access all my pats info online and track appt's and vaccinations. I had to file a claim and things went smoothly. I was afraid that having a claim would greatly raise my cost, but it did not, and when I requested a change in coverage they granted it. I recommend this company to all my friends and consider it a necessity with the high cost of vet bills. I wish they covered a bit more preventative things lime teeth cleanings which are pretty expensive, even a percentage would be nice. Especially since dirty teeth can cause other health issues. Overall I am happy with the price I pay, as I am on disability I would love a $100 deductible rather $200, but my monthly premium is affordable.
Insurer: Figo
By: Lynn
Thank God I took out this insurance
I have insurance with Nationwide on all of my dogs and I was so horrified to find my 3 year old in liver failure with copper storage disease. But Nationwide has been here for me and made it so I can get the necessary care and diet she needs.
Insurer: Nationwide
By: Teressa
Easiest insurance to deal with
My dog Lucy suddenly fell seriously ill in December 2018. After three visits to the vet, including one to the Pet ER, we finally figure out that she had internal bleeding, cause unknown. Pets Best was there for me through it all and reimburses me the majority of my bills! I decided to get insurance for Lucy when she turned 7. Although completely healthy at the time, I wanted to make sure I would be able to care for her - just in case if an emergency. When she fell ill, I was very scared, but Pets Best was thee for me from Day 1! Filing my claims was the easy part of the long ordeal ahead of us. Prompt responses and fast processing allowed me to get the best treatment for Lucy. I'm happy to say that she's doing much better now, but we still have follow-up visits and blood tests ahead of us, which, so far, Pets Best has been amazing in dealing with as well. Since this ordeal, I've been adamant about getting all my pet parents to sign in with Pets Best! This must, by far, be the easiest insurance to deal with. THANK YOU, Pets Best, for helping me save my Lucy!!!
Insurer: Pets Best
By: Betina