Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Filing a claim is like trying to teach a goat how to lay eggs, it ain't happening; on top of that they were nasty to my vet.
Filing a claim is a hassle and you will continually get emails saying there "isn't enough information", which is a lie because my vet jumped through every hooped they asked. They continuously lied to me claiming they couldn't get a hold of the vet, or that they were put on an extensive hold with the vet. My vet (which I have a great personal relationship with) said the insurance company treated them terrible and that they vet had indeed replied to all their emails (which I was included on) along with spoke to them over the phone. Oddly enough, the insurance company continued to state that they "had no record of any of this", which is downright false. I became so sick of the lies and disrespect from this company that I ended my insurance plan with them and have no plan of ever working with them again. Will NEVER recommend them to anyone.
Insurer: Pets Best
By: MiKayla
Awesome insurance to deal with!!!
Always great and helpful!
Insurer: Nationwide
By: Ute
Nationwide has a great staff, easy to talk to and easy to send in a claim, very impressed with the customer service.
I started with VPI with m first Keeshond-Bear-around 1998 and have been with VPI/Nationwide ever since. They have bee great to work with, customer service is outstanding, filing a claim is very easy, I've never had any problems. Thank you for helping me take care of my dogs.
Insurer: Nationwide
By: Wilma
Always putting the customer at ease
Great health insurance. Always helping the customer with ease and care.
Insurer: Nationwide
By: Bree
I recommend NationWide to everyone I know who has a pet.
I recommend to everyone I know that has pets to get Nationwide. Your customer service people are outstanding . I'm so glad that we have Nationwide.
Insurer: Nationwide
By: Lauri
Happy to have Nationwide Coverage
Happy with my Nationwide coverage on my pup. It gives me an ease of mind knowing she will be taken care of. Very easy to work with and claim process is painless.
Insurer: Nationwide
By: Kristin
Great service
Nationwide was very helpful with my dog's injuries and answering questions. They also made submitting claims very easy.
Insurer: Nationwide
By: Deirdre
The best decision I made was to get pet insurance for my pets.
I have been nothing but pleased with Nationwide for my pets and they are both senior dogs. The filing of a claim is effortless and NW promptly processes each claim I submit. If I have any questions everyone I have spoken to has been great. There were no surprises in policy and everything has been exactly what was stated.
Insurer: Nationwide
By: Elizabeth
Willing to answer all of your questions.
Any time I have called in my questions were answered in a professional caring manner and I was not rushed.
Insurer: Nationwide
By: Jacquelyn