Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great customer service
I am a happy customer of nationwide for my pet insurance .....the customer service agents are always friendly and answer my questions
Insurer: Nationwide
By: Lisa
Excellent Service. Pet Insurance is a must
Trupanion was great. Service was excellent.
Insurer: Trupanion
By: Ken
Love Love Love
Nationwide has been terrific to work with! I have only had great experiences and no hiccups, they have been there just like they said they would be, and I have not had any problems. Thanks Nationwide! :)
Insurer: Nationwide
By: Susan
Thankful for Healthy Paws!
I don't think I can say enough good things about Healthy Paws. From the very beginning they have been easy and informative. A few weeks ago, with no warning, we ended up in the emergency vet with one of our dogs. With all of the choices and devastation we were facing and not knowing what would happen, the fact that we had insurance for him was one weight lifted off our shoulders. The bills were about as massive as the tumor they found inside of him, but we never had to worry about that part of it. Every time I spoke with someone at Healthy Paws I could tell that they actually cared about what we were going through. Whenever they needed more information they would immediately offer to request it from the vet so that we didn't have that added to our plate. Their claim process was quick and easy. We submitted pictures of our invoice directly in the app and the reimbursement was calculated within a week. They have even taken the time to check in on our dog after this process has been completed. We now have a much smaller and manageable vet bill and a healthy dog!
Insurer: Healthy Paws
By: Kelsey
Simply the best
Trupanion provides clear, easy to understand insurance coverage. Claims are very easy to process and they will pay direct to the Vet so you don't have to pay a hefty bill and then wait for reimbursement. The support staff are super helpful.
Insurer: Trupanion Canada
By: Jody
With Pets Best I always received a quick response to a claim as well as a refund.
I had previously signed up with another pet insurance company, but it was very expensive and they payouts were infrequent. When I changed to Pets Best I was surprised to see a quick response and almost always a check. I would highly recommend Pets Best for your pet.
Insurer: Pets Best
By: Nancy
GREAT Pet Insurance
Pet Plus US has been fantastic since the very beginning for our 2 bulldogs. Our bullies have had a number of medical emergencies, including a knee replacement with rehabilitation and Pet Plus US has never given us any difficulty with any of our claims. I would highly recommend them to anyone looking for pet insurance.
Insurer: Pets Plus Us
By: Christine
Best Pet Insurance
I highly recommend Trupanion. The representatives are caring and always eager to help. The policy is easy to understand. I had one question about coverage before a treatment which they quickly and easily answered. I was able to proceed with treatment I could afford. The previous well known insurance I had for 7 years prior to the death of my dear Bodie was not. I was left with a bill in 2 days treatment so high I had to mortgage my house to pay it. I never received a word from the company except to say that nothing in the bill which was from an ER was covered. Never a word of condolence. I have been so satisfied with my dealings with Trupanion. Spinner has been insured with them since 2013 as well as Cricket, the 'baby' we got in 2013 to keep Spinner (and us) from grieving himself to death. When I called to inquire about insurance for them the Trupanion rep was so compassionate, caring and helpful. At my age I only wish everything in my life was as easy as Trupanion. I never had to face this with my children, grandchildren or great-grandchildren. Thank you and bless you Trupanion and all who have helped me over the years.
Insurer: Trupanion
By: Dorothy
Ease of Use
Very easy website to use and nice follow up. We had a long drawn out process with difficult surgeries, and at least the insurance part was easy!
Insurer: ASPCA
By: Matthew
Trupanion is the best pet insurance service ever and strongly recommend it to any pet owner.
Professional and responsive customer service with any question and problem I have. Very prompt in settling and paying the bills/ invoices that submit for payment.
Insurer: Trupanion
By: Jess