Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Much better than the last insurance company we had for our furbabies by a thousand per cent!!
To date we have had all positive experiences with Nationwide. Having four dogs with a lot of vet visits, can rack up a lot of bills. The insurance definitely helps. Very prompt on payouts.
Insurer: Nationwide
By: A
I love the quick responses letting me know my claim was received and the ease in accepting the re-imbirsements!
See my one sentence review title! Excellent service!
Insurer: Nationwide
By: Shelly
Nationwide covers my dog so I can enjoy being a pet owner.
I have depended upon Nationwide pet insurance for two dogs over many years. The coverage gives me peace of mind and a better relationship with my vet because I do not have to do a head/wallet decision during emergency health issues.
Insurer: Nationwide
By: Martha
I'm thrilled I have Nationwide Insurance for my dog, best decision I've made.
I am so pleased with my coverage. I can fax claims and get an email confirming receipt of claim. The processing is quick and easy and payment is always made promptly. I always rave to other pet owners about how great her coverage is. Thanks again for being there for me and Lilly.
Insurer: Nationwide
By: Suzanne
Doesn't cover enough
I would not recommend Nationwide to other pet owners. Pros: the claims process is easy and through an app. Confirmation emails and payouts are sent in a reasonable amount of time. Cons: the application process was not transparent. Nationwide asked for reasons why my pet had visited the vet recently, without telling me that those would become her "pre-existing conditions." Consequently, they covered very little of our costs for routine care. Additionally, preventative care is not covered. This plan was not worth the cost and we will not continue coverage.
Insurer: Nationwide
By: Kaity
Great company!
It’s a great company and I have had no problems with them. This is my second dog that i’ Had insurance on.
Insurer: Nationwide
By: Yolande
Insurance makes my dogs care my first choice instead of worrying about the cost.
I love nationwide i refer all my friends to it for vet insurance.
Insurer: Nationwide
By: Emily
Claims could be processed faster
I accidently hit my dog which required a trip to our normal vet and the emergency vet. My total for those visits was significant and I submitted my claim the following day. As I'm planning a trip abroad in a few weeks, I called several times to see if my claim could be pushed forward, and was told each time "claims can take up to 30 days to process". For a reimbursement policy, this does not meet expectations; if a claim is emailed it should be able to go through a few filters and be auto-paid. This time frame should be reviewed as this may be high in the industry. Other pet insurance carriers provide direct billing by providers removing the reimbursement component; if this isn't possible, reimbursement should happen within 7 days of claim receipt.
Insurer: Nationwide
By: Natasha
Nationwide Pet Insurance is good but getting very expensive.
Nationwide Pet Insurance is very efficient and I have no complaints.
Insurer: Nationwide
By: Barbara
some cut reps need sensitivity training
service in general is very good but some of the phone reps definately need to attend a sensitivity training course.
Insurer: Nationwide
By: Richard