Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Pets Best is the BEST!!
Pets Best is the BEST!! I wouldn't use anyone else. They are fast and fair and really care about my pets!! Thank you Pets Best!!!!
Insurer: Pets Best
By: Chris
Great and prompt response
Great and prompt response received. Thank you!
Insurer: Trupanion
By: Yury
I enjoy the service
I enjoy the service. I like that the Veterinarian is able to immediately provide the claim from their office versus me having to pay first and then submit. Overall a good experience.
Insurer: Trupanion
By: Melissa
Excellent and efficient service.
Excellent and efficient service. We have a 14 year old English bulldog and have had pet insurance with Trupanion since we got her. We have never had any problems with claims.
Insurer: Trupanion
By: Daniel
Great customer service
Great Customer Service, reasonable rate and good pet coverage.
Insurer: Trupanion
By: Laura
It was great.
It was great. Very easy to submit and no hassle. All I had to was scan and send them in. Thank you
Insurer: Trupanion
By: Jon
Thank you Trupanion!
I've never had insurance for a pet before and, when Potter got so sick and the bills were piling high, it was great to depend on someone that did what they promised. Thank you!
Insurer: Trupanion
By: Charlotte
No hassle
No hassle at all and very friendly staff
Insurer: Trupanion
By: Leah
Thank you, but it could be simpler
Big claim. First denied based on an error, than covered after clarification from my vet. Took months but all ended well, and expenses covered in full per coverage declaration.
Insurer: Nationwide
By: Shmuel
Pet Insurance with Nationwide is worth it!
I’d rather have this insurance and not need it, but a little over a year ago our Golden became very ill and needed emergency care. Having this insurance took a great deal of stress away knowing that a large part of his expensive treatment would be covered. I appreciate how our vet submits our claims and within a few days Im notified that it is being processed. A few days after that an email tells me the amount of our reimbursement and then the check arrives within s week of that. Any questions are always answered politely and professionally. Thank you, Nationwide!
Insurer: Nationwide
By: Deb