Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They've Earned Our Loyalty
We've been policyholders for 15 years and with four different pets. Two of our pets experienced some serious (and ultimately prematurely fatal) health issues. Nationwide handled our claims very fairly and promptly, and thereby positioned us to provide our pets with the best possible care. They have earned our loyalty.
Insurer: Nationwide
By: Bob
Almost impossible to get reimbursed in a timely manner!!
I turned in a reimbursement claim in January and another in March for Axel. Both visits were for the same reason. It took until April to finally have the claim settled. It was only due to me calling in and speaking with a manager about the situation that it was taken care of quickly at that point. After I spoke with a manager I received reimbursement within 2 days. If you look at the case notes you’ll see that Nationwide did reach out to me for additional information regarding vet records which I turned in for a second time which occurred back back in January. I leave the country for my job for 60 days at a time and my location doesn’t lend itself to the internet. Once I returned and spoke to an agent they didn’t take this into account and never once had any urgency to take care of the claim quickly and it wasn’t until I spoke with a manager that swift action was taken. I would think as an agent looks into these cases they should evaluate each customers situation and take appropriate action without manager intervention. I shouldn’t have to work so hard to get reimbursed for a service I pay good money for to make life easier on my wife when I’m deployed out of the country.
Insurer: Nationwide
By: Andre
I highly recommend Nationwide Pet Insurance
Nationwide is a great insurance partner! I have recommended them to about 20 colleagues now here in the office as they have supported my family (people and pets) through the last 5 years, including one of my beloved dog's cancer treatments. We love Nationwide pet insurance! Whenever I see the commercial on TV, I always sing the song...Nationwide is on my side!
Insurer: Nationwide
By: Gwendolyn
Nationwide is the best pet insurance!
So glad I found Nationwide. They really are the best pet insurance available. The coverage is great, claims process is easy, and personnel are always helpful. Because of this insurance I was able to adopt a companion dog for my dog. Could not have done it without the peace of mind that Nationwide provides.
Insurer: Nationwide
By: Mary
You are all amazing
So easy to use and explanations are easy to understand
Insurer: Nationwide
By: Bernadette
The greatest! Quick and simple claim service. Highly recommend Nationwide Pet Insurance.
This is our first experience with pet insurance. Nationwide has been a the greatest with easy claims processing. Will definitely keep the coverages we now have.
Insurer: Nationwide
By: Dillard
Best Company
I have Nationwide for all my insurance needs, not just pet! But this review is for their Pet Insurance. I shopped around a lot before picking Nationwide when my dog was a baby puppy. I haven’t regretted my choice for a moment. Insurance doesn’t always “pay for itself” but it is there as needed, and great piece of mind in case of an emergency. Their claims submission process is easy, and I use their VitusVet option. I also have the plan with wellness. Best decision ever, because with flea/tick/heart worm meds, and vaccines, the deductible always gets covered then the insurance is sitting out there for any other wellness or illness needs. I’ve recommended this product to everyone, as it was recommended to me!
Insurer: Nationwide
By: Marcia
Nationwide is great!
Nationwide has the best customer service and insurance coverage! We are very pleased with Nationwide.
Insurer: Nationwide
By: Andrea
Nationwide Pet Insurance and a dental problem for our Lab, Charlie
The Veterinary dentist in Oswego, Illinois was very efficient in handling Charlie's dental problem. Since he had to have a tooth pulled rather than a root canal, the dentist was thorough in showing the x-rays, explaining why a root canal would not work in Charlie's case, therefore pulling the molar. If it wasn't for Nationwide pet insurance, we wouldn't have been able to have this done for him
Insurer: Nationwide
By: Karen
You are amazing!
Thank you for the years of great service
Insurer: Nationwide
By: Caryn