Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Best decision I’ve made
I’ve had healthy paws insurance for my dog since I adopted her two years ago. This was one of the best decisions that I’ve ever made concerning my dog. She started having issues that were similar to lymes disease but she wasn’t responding to the usual medication. A month and a half later and many thousands of dollars we now believe she has lupus. Healthy paws has been with me every step of the way and has not once questioned a claim I’ve submitted. I can’t say enough good things about them, they’ve prevented me from having to make an incredibly difficult decision between what’s best for my girl and what I can afford.
Insurer: Healthy Paws
By: Robert
We are so thankful to have your support in caring for our girl.
Thank you for the email to check on Kacey. We are so grateful that we have a provider that truly cares about our animals and is there to help support us when she needs medical care or just preventative care.
Insurer: Nationwide
By: Lisa
Amazing as always
Amazing as always. Poor Bella got sick and needed to see the vet immediately. An hour later she is on the road to recovery and our bank account in $450 lighter. But we were smart enough to purchase health insurance from Pets Best the day we brought her home. The vet knows to give us an itemized receipt and along with the proof of payment we sent a scan of everything via email in to Pets Best. POOF! Immediately get a response, it's being processed and within a week my Bank Account regained 80% of the $ weight it recently lost. Doesn't get easier than this. If only our own health care coverage processes were so simple.
Insurer: Pets Best
By: Jennifer
Online portal is easy to navigate
The online portal is extremely easy to navigate. The response time on it is very quick.
Insurer: Pets Best
By: Beth
Positive first claim experience
After my baby had to use the ER for stitches due to a dog bite/attack I saw the bill to her visit and was already stressed and overwhelmed by how much the procedure and her stay was. I was rest assured that after I submitted my claim (which was as simple as uploading an invoice and giving the reasoning why) that I was going see 90% of my bill reimbursed after the 250$ deductible. The process was easy and when I had additional questions the customer service rep was more than helpful in understand my claim. The processing time for the claim took a little under 5-10 business days and the claim came a few days after in a direct deposit. This is the most positive first claim I could of had from any insurance company. Thank you pets best for providing me and my baby with so much support and care in our time of need.
Insurer: Pets Best
By: Nhi
Easy to file
easy to file, let me know claim was received, paid claim quickly.
Insurer: Pets Best
By: Vicki
Pets Best is great insurance
Pets Best is great insurance and covers many things. I had originally Trupanion but customer service when I signed up were excellent in their recommendations for Tucker.
Insurer: Pets Best
By: Jeffrey
Claims are easy to do
Claims are easy to do and prompt. I would recommend them to anyone.
Insurer: Pets Best
By: Sherry
I really appreciate Pets Best
Our last two pets have been covered by Pets Best! They went above and beyond re: our claims for our last pet Cookie. We enrolled in a new plan for our new pet Poppy! We like the 90% coverage and the annual deductible that includes payment toward claims once the deductible has been paid. In the past, our claims have been paid so quickly. This time it seemed to take a long time. That being said Pets Best did alert me that they were working on the claim, so I appreciated knowing the status of the claim. I also appreciate the Direct Deposit Option and the ease of the billing process and understanding the how the claim was paid and what went toward the deductible. I really appreciate Pets Best! N and H of Mount Vernon
Insurer: Pets Best
By: Nichola