Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide keeps Gus healthy and happy!
I have had Nationwide Pet Insurance since we brought Gus home from the breeder. They are so easy to work with and always follow up on my claims to see how Gus is doing. Would highly recommend them!
Insurer: Nationwide
By: Patti
I wish human health insurance customer service was this amazing!
I love how easy the claims process is. A simple one page form, a fax, and boom - response in under 10 days. Above average service all the way.
Insurer: Nationwide
By: Heather
Superb Service
I recommend highly Nationwide Pet Insurance. Nationwide is a nationally recognized name and lives up to its national reputation of excellence. Its service to its clients is absolutely splendid. My Heilke and I are very, very pleased.
Insurer: Nationwide
By: Paul
Making treatment decisions based on need not finances!
Years ago I decided that I didn't want to have to base my choice of life saving treatment or care in general, on my ability to pay for it. Thank goodness I haven't needed to make that decision, but if I need too, I'll do it without feelings of guilt. Nationwide has pasted all my claims without question.
Insurer: Nationwide
By: Christina
Slow claim proccessing
Insurance is good for wellness. I gave a low score because it takes them over 30 days to process claims. Other carriers are much less.
Insurer: Nationwide
By: Leroy
A Great Experience
Healthy Paws was there for every step leading up to and after our dog's surgery. They were helpful in explaining our benefits and prompt in paying the claims. Their follow-up to see how Bella is was a very welcome surprise. I've dealt with insurance companies my whole life, medical, auto, etc., and have never experienced this kind of customer service. It was wonderful.
Insurer: Healthy Paws
By: Nancy
Easy to submit claims and very happy with reimbursements
Very happy with pets best customer service and claims process.
Insurer: Pets Best
By: Alexis
Great insurance
Great insurance, quick to refund and very helpful when you have an emergency vet visit or illness.
Insurer: ASPCA
By: Matthew
I wish MY insurance was as good as Pet's Best!
I had my new puppy covered before I actually picked him up. Am I glad, YES. It turned out he had a life threatening condition and had constant visits to the pet emergency room. He's been on medication ever since and has had a very big surgery. Without Pet's Best I don't know how I would have survived financially. They are very efficient processing claims and I can't say one negative thing about them. I'm so glad I found Pet's Best.
Insurer: Pets Best
By: Elizabeth