Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Fabulous experiences
I have only had fabulous experiences with Trupanion - from friendly and efficient customer service to quickly paid claims. To add to that, my vet said that Trupanion was the best pet ins on the market. That made my decision to insure my beloved 'girls' with them even easier to do.
Insurer: Trupanion
By: Virginia
Pets Best helps keep our animals well.
YOU have been so good about paying our claims for or girl Baby Girl. She has hepatic lipidosis. and pancreatitis. So glad that we have a pet insurance company like you. Thank you so much for doing such a great job. Helping us keep our girl and other animals well. Blessings From Baby Girl, and family From Az.
Insurer: Pets Best
By: Cathy
Customer service is excellent
Customer service is excellent, friendly, helpful, cooperative, and easy to navigate .
Insurer: Trupanion
By: Eric
Amazing service
Amazing service, helpful & informative. Always get a person on the line who can answer your questions & explain coverage. Glad to find the deductible is per illness for life of dogs not calendar year! I have paid for 10 years for 2 never submitting a claim. Wish I had called sooner. Kathy Pakiela
Insurer: Trupanion
By: Kathy
Consistent positive experiences using Trupanion
Consistent positive experiences using Trupanion and receiving phone assistance
Insurer: Trupanion
By: Jeff
Customer service is friendly
Customer service is friendly and knowledgeable. Making a claim was simple and truly helped me afford care for my puppy.
Insurer: Trupanion
By: Meredith
Extremely efficient
Extremely efficient and so supportive during difficult times with our pet
Insurer: Trupanion
By: Laraine
Extremely knowledgeable
Extremely knowledgeable on both the insurance rates as well as the animals involved. She was a very good listener as well as a good communicator.
Insurer: Trupanion
By: Ann
Fast reimbursement
Fast reimbursement, no hassle, responsive to phone questions.
Insurer: Trupanion
By: Judith
Great product
Great product, great service......am recommending all pet owners should have a Trupanion policy for their companions. Purchased a policy when we got our little one and due to some unfortunate circumstances we needed the coverage. Everyone should have coverage for their pets......after all, you never know!!!
Insurer: Trupanion
By: Sante