Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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We are thrilled with how Healthy Paws helped us with our pet
My husband and I could not be more pleased. We are very sensitive to customer service. Healthy Paws, Tim in particular, exceeded our expectation. Not only were the claims super easy to file, we go the checks fairly quickly. Our dog had a serious surgery (that was expensive and a complete success). Healthy Paws had our back the entire time. After Dolly's surgery, Tim, from Health Paws, sent us an email inquiring about Dolly's recovery. Mark and I were so pleasantly surprised. What a lovely gesture this was, especially since it was so difficult for us to go through this medical ordeal. I would recommend Healthy Paws to anyone looking for a reliable and customer-oriented company. Oh, it's REALLY worth it since you never know what will happen to your pet-babies.
Insurer: Healthy Paws
By: Rosie
Good coverage, but the claim process/checking claims is awkward, and turn around time is very slow.
Nationwide offers very good coverage, but the methods for filing claims are outdated. My previous company had everything online. I only had to attach a copy of the paid invoices and fill in a brief explanation on the website. The "check status" should show all of the same information that is submitted to make it easier to track. especially if there are multiple claims in a short period of time. This is especially helpful since it takes a VERY long time for claims to process. Our previous insurance often turned our claim around within a week unless they were contacting the vet for more information. It can take over a month with NW. Hoping the process improves in the next coverage year.
Insurer: Nationwide
By: Betty
Nationwide Pet Insurance is the BEST!
After looking at many pet insurance quotes, I settled on Nationwide. Unfortunately, I have had a few claims this year. My claims were easy to submit and were paid quickly. I will definitely be staying with Nationwide! Thank you!
Insurer: Nationwide
By: Lori
Thank You!
This company is extremely prompt! And professional! I appreciate your care and service! Thank you for always emailing a follow up ‘check in’ on my puppies! Thank you for your service! We look forward to having a great long term relationship with your company!!
Insurer: Nationwide
By: Stephanie
Caring
You guys are great very caring and nice to deal with. I refer people to you all the time
Insurer: Nationwide
By: Denise
Very pleased with PPU
We have already had several claims for our young Boxer in her first year of life and in all cases PPU has come through with minimal fuss and bother. We are considering getting a second dog and we would certainly use Pets Plus Us again for insurance.
Insurer: Pets Plus Us
By: Linda
Quick, Easy & Efficient Service
By far, the easiest and quickest service I've ever received. It was very easy and simple to submit my claim. I was kept up-to-date with my claim status and before I knew it, Nationwide had transferred me some money. Awesome service.
Insurer: Nationwide
By: Daniela
Outstanding service and coverage
Great coverage and service!
Insurer: Nationwide
By: Andy
Very responsive and customer friendly.
Very user friendly app on my phone to slubmit claims. Good communications and follow on from company.
Insurer: Nationwide
By: James
Love the 24/7 access to a vet
I feel calmer knowing I have insurance on mika
Insurer: Nationwide
By: Cathy