Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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The best Pet Insurance!
I love Healthy Paws! They genuinely care about our pets. It is quick and easy to file claims and get reimbursements. Communication with the company is fantastic by both phone and email. All pets need health insurance just like humans, and Healthy Paws is the best out there!
Insurer: Healthy Paws
By: Melissa
Really great service!
Super great service, I have not had any problems receiving a payment. I just wish it was easier to file a claim and I wish it was easier to get the money sent to me. Other than that A+ service.
Insurer: Nationwide
By: eric
Bad service
You did not help with his costs - you’re explanation of benefits was unacceptable and unfair. You assumed it was pre-existing and it was not. He fell. You took 2 months to review the paperwork and it was based on false claims.
Insurer: Nationwide
By: Sosy
They were extremely friendly and professional covering my claim quickly.
My claim was covered quickly. The communication was wonderful. 👍
Insurer: Embrace
By: Robyn
NATIONWIDE IS ALWAYS VERY HELPFUL AND CARING ABOUT MY PET...
I have had this pet ins. since Lenny was a puppy at 3 mos old and he will be 13 years old next month...I have never had any problems with this ins co. everyone is always very friendly, helpful and wonderful.
Insurer: Nationwide
By: SUSAN
Pretty Happy
The company has been pretty responsive and helpful with most claims. The main issue is it takes way too long to receive reimbursement for a claim. It should not take nearly 3 weeks although it often does. I have tried to speed up the process by emailing claims, but the processing period is very long.
Insurer: Nationwide
By: ILYA
This insurance works as I think it should every time.
Happy with my insurance. Wish a little more information would be provided as to why some things weren’t covered but all in all I’m very happy.
Insurer: Nationwide
By: Andy
We are very pleased with Nationwide
Pet help and claim handling is excellent. Thank you
Insurer: Nationwide
By: George
Bella's Lumpectomy
The underwriting was very quick and responsive. I received the exact monetary coverage I was expecting.
Insurer: Nationwide
By: Deborah
Gives great peace of mind
It’s really wonderful knowing that in an emergency I don’t have to have that additional stress of finances when my dog needs care. Quick professional service. Would love to see All ages and breeds elligable for spay/neuter though. Would help greatly.
Insurer: Nationwide
By: Aimee