Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I think Nationwide is very helpful
I'm very happy with the service and policy with Nationwide
Insurer: Nationwide
By: Jennifer
DO NOT GET THIS
Please everyone reading this take my advice and do NOT go with nationwide pet insurance. They just cancelled my ferrets policy and claimed it was pre existing when it wasn’t and refuse to pay me the money they owe me but still take out the monthly payments. Please please do not go with them they are cruel and never reply to anything . I don’t want anyone to suffer like I am. I got the insurance to help me because they are expensive and my boy recently got diagnosed with congestive heart failure and now they claim it’s pre existing . Now I am fighting to get my monthly payments and money back it’s a nightmare I wish upon no one
Insurer: Nationwide
By: Jessica
Wonderful Benefit! Submission Experience Needs Improvement.
Nationwide Pet Insurance is absolutely valuable and I would recommend. However, the claim submission process requires the patience of a saint. My last customer service experience was less than desirable but the Supervisor stepped in when requested, and was knowledgeable, kind, and solution oriented. I give it an A-.
Insurer: Nationwide
By: Samantha
The pet insurance is great, but accuracy in claims processing is not so good
We really like the Nationwide Pet Insurance, and we like the fact that it is a flat rate not age based, as well as getting multi-pet discount. However, because we have multiple pets, we tend to take more than one pet to out vet each time we have an appointment. This appears to be a problem with claims processing. More than once, I've had to call customer service and get the claim reprocessed because it was either reviewed with an amount associated with the wrong pet or completely processed incorrectly. Customer service is always is always very friendly and helpful, but I would rather not have to call. Also, it would be nice if there were an online form to complete (rather than an Adobe Acrobat form) to use for submitting claims. That way I could just fill out and attach the receipt online instead of doing a lot of scanning of papers.
Insurer: Nationwide
By: Brenda
Couldn't have done it without Nationwide !
Thank you so much for being there for Gracie and us. We deeply appreciate all of the help that Nationwide has done for Gracie. She is back to herself and enjoying life as she shouldbe. THANK YOU.
Insurer: Nationwide
By: Lynn
Helpful and pleasant
Rep was extremely helpful with an pleasant personality.
Insurer: AKC
By: Troy
I would highly recommend for anyone looking for Pet Ins, to go with ASPCA.
I’ve been an ASPCA INS. member for a number of years. Fortunately my Pugs have remained reasonably healthy but this past year, my Pug Nina who is 13 now has had a bad health year with several different issues. ASPCA has been wonderful . It’s such peace of mind when I’m in the Vet Clinic To Hand over my charge card knowing it won’t be taking such a hit because of the Ins. The claims are processed amazingly fast. I am forever grateful to ASPCA for what they do, not to mention everyone I have spoken with when I call. Thank you so much ASPCA. Sincerely Iris 😊🐾🐾
Insurer: ASPCA
By: Iris
Thank you for ALL the special attention...
A special 'Thank You" to each and every one of you who worked with me and my veterinarian on my claims for Sampson (Cocker Spaniel, age 15), Sadie Hawkins (Maltese, age 9) and Skylar (Cocker Spaniel, age 5). Each member of the staff that I worked with was not only patient and caring, but showed a genuine concern not only for my pups, but for getting me through the claims process. All of my questions were answered politely and professionally with much attention to detail.
Insurer: ASPCA
By: Catherine
Lifesaver
I cannot express how great Nationwide is. We have a policy for all 3 of our dogs. Submitting claims is so easy and I've always received reimbursement quicker than what they state as the turn around time. Their customer service is great. I would recommend all pet parents get a policy for their pets.
Insurer: Nationwide
By: Sarah
Getting pet insurance was the best decision I ever made for my dog!
I bought pet insurance for my dog and about 4 months later she tore her ACL. I could never have had the surgery without the insurance and she is currently recovering and so happy. She is very active so living with the injury was painful and would have really affected her quality of life. Filing the claim was easy and whenever I called, the representatives were helpful and professional. Going forward, I will always get pet insurance for every pet I ever own!
Insurer: Nationwide
By: Nancy